Domino's Pizza - Frome — Restaurant in England

Pros: Good standard of pizza, in line with all the other Domino’s outlets. Friendly enough staff.

Cons: No parking available, had to park on double yellows in a crowded street, enough room for only one car at a time in spots. Order was not on their system when I arrived. (17:35) Admittedly this was 10 minutes before my Nominated pick up time (17:45), however when speaking to the staff they simply said “it’s not on out system, there is nothing we can do”, despite me having a copy of my order number and transaction. Luckily the order appeared on their screen minutes after. But this left me a bit surprised that the computer screen is God almighty and the individual service to me was clearly secondary, despite my proof of order. Leaving me to wonder if they would have done anything at all should the order not have appeared on the Godly screen. Late collection. Despite arriving 10 minutes early and the staff thus knowing I was there, my pizza’s were not ready till 10 minutes after my pick up time of 17:45. I am not one to get annoyed by this kind of thing but the system they follow did not allow enough time for them to cook it all in time. I stood by my car, ready to move it for 20 minutes whilst I waited, rather than picking it up immediately and leaving or...

Ordered at 20:23 via the Domino’s App. The App said 30 to 45 mins wait. Pizza finally arrived at 21:30, after ringing Frome Domino’s and speaking to the Manager David at 21:26 on thing he said was out for delivery, then hung up! Not a chance to ask any additional questions!

Open the pizza as soon as it arrived, it was stone cold!! Completely disappointed with Domino’s Frome, rang the David the manager back, he did not offer an apology and only offer a replacement pizza and an another hours wait, which is completely unacceptable!! We asked for a fully refund and finally David said he would refund the full amount, yet to be received! And still a cold pizza!

To the owner of Dominos Frome from you really need to sort the customer services and the manager out and educated David about customer services! I’m sure Domino’s UK will be very interested in the experience we had had and the lack of...

ABSOLUTELY APPALLING !!!!! Three different weeks, three different pizzas - all WAY below standard. Final straw was when my last order came practically raw and all over the box. Both managers did not seem to care at all. One told me he would refund my money. When no refund came, I had to chase it down through Head Office and the manager told Head Office the link to process the refund wasn't working. Lie or lack of care? No phone call from the store to explain this. I suppose they thought the situation wasn't important enough. There is absolutely no customer service or quality of food here at all, and even more tragic, no sense of responsibility to...