Domino's Pizza - Middlesbrough — Restaurant in England

Middlesbrough Branch (July 2022): I ordered 2 x Gluten free pizzas and 1 gluten free wedges. I am disappointed as I observed the server did everything correct except towards the end used cross contaminated vegetables in both pizzas. Although I did not observe the wedges, there was no grease paper applied so this was also contaminated. I am disappointed with the service. This did not happen the last time I visited. I did not eat the pizzas but donated it to the homeless people outside. I was in a hurry so did not confront the team. I did question them thoroughly before placing an order but it seems they do not follow their procedures.

When I contacted them via email they did not offer to fix any procedures or any apology. They thought I was after a refund.

Dominos response when I contacted them: Hi Muneeb,

Thank you for your patience regarding your concern. Our Head of guest experience has been in contact with us and has informed us that as you paid for the product and accepted the order before leaving with it we are unfortunately unable to provide a refund at this time.

We hope with time your faith in Domino's is restored.

Kind...

I placed an order on 3rd Aug 1.11am through under the guy from store called and asked me to collect the order as there were no drivers i said I can't collect it and asked how long its gonna take he said 50 min and later on he called again and said it will take 1hr 30 min to deliver the order so I requested him to cancel the order he said yes mam u r order cancelled and I called him again to confirm whether my order was cancelled or not he said yes mam u r order cancelled and refund initiated today I checked my statements it shows the amount not refunded I called uber they can't refund now as after 2days I am reporting and contacted dominos who were saying that they haven't found my order in the system then I disconnected the call and walked in store showed them the order invoice they were saying me to contact uber as the order placed from uber and they were very rude...if the guy at very first place asks me to go through uber I would have gone though that even after I called back for confirmation he misguided me and the store people were very rude and not even ready to...

Very very disappointed with service was sentbtex st 10.10 to say piazza was out for delivery at 11.00 it finall arrived as you can imagine it was cold. Phone shop to be told they would send next available driver back out to collect pizza then head office could issue a refund to which I told them first that mean I would have to wait another 45 mins for someone to collect cold pizza. Told them I would be in bed for them to tell me to leave it out gorvdriver to collect said I would leave it at end of drive which they did you can't leave there as someone would pick it up they would soon leave it as was bloody cold. Neadless to say won't be buying pizza from dominos again very...