Etna Italian Restaurant — Restaurant in England

I attended Etna with high hopes due to the nature of good reviews I'd read online. This review is not related to any actions towards myself or my partner who I attended with- our service was adequate and the food was okay, nothing special- but for the elderly gentleman who walked in shortly after we had been seated. He walked in looking a little dilapidated and was ushered to a table. The attitude of the waiters was blatantly completely different towards him, very blunt and rushed. He ordered a drink and some food, the foremost of which was slammed in front of him without asking if he would like a glass etc. and the latter which was presented to him in takeaway boxes. When he asked why this was the case, the waiter was dismissive and claimed that they were fully booked- the restaurant wasn't busy- and he couldn't dine in as the table was reserved in 45 minutes time. This had never been explained to him upon his arrival, and the waiters then consistently approached him thereafter asking him to leave. I don't leave reviews but felt this behaviour was disgusting and rude. The elderly gent was calm and polite throughout, never showing any traits that would warrant this kind of treatment. It was clear that the waiters simply didn't want him there and were reluctant...

My partner and I went to etna with some family and were very disappointed. We usually go to etna quite often and always praise the service and food. However we didn’t get good service that night. We went at 7pm Tuesday and our waiter seemed quite cold. The food was delicious, however he seemed to have an issue when we asked for things. I asked for a glass of water and he snapped back instantly “I will get it when I’m not busy” in a sassy, rude tone. This made me feel like I couldn’t ask for anything else. Another member of our group ordered chips and asked for some ketchup, the waiter rolled his eyes and sighed when greeted with this request. We found this very rude, we needed boxes for our left over food and we felt nervous to even ask for anything due to him being quite rude. We didn’t catch his name however. On the back of the business card it said Alfie but I’m not sure. As someone who comes here very regularly, this was the worst service I had ever had, usually the staff is friendly and always offering items to you. This was very disappointing. However the food was 5...

We had a proper traditional restaurant experience here. Well impressed of the design of this place and the service that we received. Staff made us to feel part of them family, very attentive yet still not intrusive. It was enough room for our big family and friends and even if the booking was not done long in advance they still fit us in and the food was served quick and fresh in big portions. Sapore di mare pizza and Linguine Pescatore was the dish of the night. Well appreciate by all of us. We are going to chose this restaurant even when we prefer to have take away.As they are quick and efficient (this is the way we found out about this restaurant) so especially when we are hungry and in a hurry, is very helpful.It was best choice especially because we wanted to experience new type of food but not to risk too much and to remain hungry.The prices are very affordable . The ambiance of the restaurant is very impressive .They have no parking but it didn’t matter as we found on the near street and everything...