Five Guys Burgers and Fries Bracknell — Restaurant in England

Went: Wednesday 24th May 4:00pm Ordered: Bacon Cheeseburger and large fries.

I knew this may go south when I saw that my burger had been assembled before the girl on the till had even managed to correct my order to include the chips I had asked for, something that took two people to manage.

I then walked down to the collection area and watched as my burger was wrapped and placed to one side. After a few moments another staff member slowly lowered some chips into the fryer.

About ten minutes later I got my food.

The burger: Was dead on arrival. I could tell that it wasn't hot when assembled as the slice of American cheese, a cheese designed to melt, was still as solid as it was when peeled from the wrapper. The burger was average, I won't say inedible garbage, but it wasn't what I would expect for the price. The bacon had zero flavour.

The chips: I swear I saw him season them, but all they tasted like where potatos and peanuts. Any seasoning beyond that was lost.

I've eaten at other five guys restaurants before and had good expeiences. This may be teething problems in a new restaurant, but seriously, pick...

UPDATED AGAIN 31 October 2024- missing items again

I really like the food hence I order it through Deliveroo but once again there was no coke a cola with my order that I paid for and for which I had to go through the trouble of organising a refund. Why can 5 Guys not get orders correct- this is so inconvenient for customers. I for one will not buy from this establishment again.

UPDATED 15 AUGUST...see below initial review

First review My take away for dinner tonight was an absolutely delicious perfectly cooked hamburger... I will definitely order again. Delivered on time within the deliveroo app. 👍

HERE IS THE UPDATE....15 AUGUST 2024

BUT what a pity you could not get it right tonight Friday 15 August on the second occasion. Having to wait an hour and a half for a premium delivery because you gave the driver the wrong order. This unacceptable. .and I paid for PREMIUM delivery. The lady at Deliveroo headquarters was not reasonable either as this late delivery is...

it was a delivery so atmosphere is not a fair question and service is subjective. That said the food arrived stone cold. Somebody had the wisdom to put the milk shake, which was cold, in the same paper bag as the hot food, thus the food was cooled down and the milk shake heated up. This is not the fault of the delivery guy/girl as they don't pack the food. On top of this the fries were stuffed in a open ended narrow cup kinda thing which probably works in the restaurant but not for delivery as the top of the cup holder for fries was open and the fries ended up spilled out all over the paper bag nesting next to the cold but warming up milk shake. We did apply for a refund and will not be getting a take away from there again or a delivery. It was very expensive at over 33 pounds for burger, fires, cheese and shake. they only refund 8 pounds so never order this way as...