Las Iguanas - Bracknell — Restaurant in England

I’m highly appalled by the absolute lack of service I and 4 others received. We went to Las iguanas on New Year’s Eve for food and the bottomless drinks they do. First we were called to ask if we could come earlier for our booking which was perfectly fine so we arrived at the new time we were given. We were sat down after waiting about 10 minutes to be seen. We were all deciding are drinks for about 20 minutes and still no one came over to us it’s been nearly 30 minutes and no server came over I did make eye contact clearly and ended up having to wave over a server which took our first drinks. Then we had our drinks and then proceeded to have to wait nearly over 40 minutes and I wish I was over exaggerating how long it took for another server which, I had to also call over. Bear in mind we thought it might have been busy as it was New Year’s Eve. It in fact was not busy and the three severs we saw were waiting by the kitchen for a takeaway order and chatting by the computer they had. I wish I could be nicer about the lack of professionalism there was but the service was so bad and unfortunately me and my boyfriend really enjoyed it last time we went and it was embarrassing to talk so highly of it and then get poor service. When we finally got are starters which was another 35 minutes it was near closing time for the kitchen and we ordered before anywhere near closing. We were told by a server that he was going to go make the food himself as the kitchen wasn’t. We waited for one nachos which doesn’t take 30 minutes to make and should have been two and two patatabravas which funnily enough were half cooked and not eaten. The table behind us also left there food and walked out the restaurant. We ended up paying for the drinks and not the food which if I’m being honest the lack of everything we shouldn’t of had to pay as much. The bar staff also had to shout for service as they were not picking the drinks up. Worst bottomless brunch ever if you could even call it that. We had such a boring New Year’s Eve and it was 11pm by the time we left and waited and we had no food. Absolutely disgusting. You think they would have been busy and prepared for New Year’s Eve but no...

I was quite disappointed with this place. We love las iguanas and hadn't visited for about a year, it was my birthday and decided to have lunch at this branch for the first time. Firstly, there were no issues with the customer service at all, Josh was lovely and very attentive, quick service. The bar tender was also very chirpy and polite - actually put a smile on my face as I was leaving. Nice atmosphere. Now let's get down to the food. Nachos we ordered were a large portion, but compared to other branches it was quite small and microwaved. A very small blob of guacamole, salsa and sour cream definitely not enough for 2 to share. Didn't taste bad but not restaurant quality. Then came our mains, we had 3 sides which were nice and piping hot, the actual veggie chimichanga's were also hot however the bed of rice and refried beans really ruined it as they were cold. Think the chef just plated them and left them on the sidw till the chimichanga was ready to fo on. We did just eat it as everything else had arrived and we didn't want them to get cold waiting for the main to be fixed and brought back out. Plus it was my birthday and I didn't want to complain about anything, we had more celebrations to follow and we were on a clock watch. Just expected better from a las iguanas branch. Especially £16 a plate. This is the first branch I've had to leave an unhappy review...

Really disappointing visit on Thursday evening (6-August). We arrived around 7pm to be told straight away that they are not accepting anymore walk-ins, but we could sit in the bar area and order ourselves via the QR code. We assumed the restaurant was full but when we looked there were only a handful of tables so we assumed that they were just under-staffed. We ordered via the App. The food arrived before the drinks, had to wait another 10 minutes for our drinks and then they arrived wrong. The waiter offered to correct it straight away. As we were sat by the bar, we could see the correct drinks were made by the barman promptly but then were left at the bar for a further 10 minutes with no one insight (not even the barman) so I went over and collected them myself. The food was nowhere near the standard we have known in the past as frequent Las Iguanas visitors. The nachos were cheap packet style nachos, with cheap cold cheese sauce plastered all over the place. The other tapas were okay but the whole visit lacked atmosphere and attention and appears to be another example of a high street chain, cutting back on core ingredients that once made their dishes stand out, and not equipped with staff to make it an attentive and enjoyable visit. We won't...