Gourmet Coffee Bar & Kitchen — Restaurant in England

I always get a drink here when I pass by, but it's gone to shit. I asked for a matcha latte and she put the powder in and didn't mix it and served it to me with huge clumps, but I guess she was too preoccupied checking her teeth in the espresso machine. I went back and said sorry I can't drink that (I've genuinely never seen a drink look that nauseating) and she tried to tell me that matcha is a powder so that's what it's supposed to look like??? I have drank matcha nearly every day for 5+ years don't tell me what a matcha latte is. She gossiped with her coworker about me and my drink then I had to prompt them "my train has just pulled up" and in a few minutes she started making a new one, gave it to me and it was JUST AS GROSS AS THE FIRST?? If they didn't know how to make an iced Matcha latte that's one thing, but this second woman then also tried to tell me it's what matcha should look like it's because they used powder not syrup and this is as much as the powder mixes. I just left. The attitude was absolutely horrendous, it felt like they were judging me and laughing at me, but I'm sorry but they absolutely do not know what they're doing. Totally okay if you don't know, just ask me and I'll tell you! But don't sneer at me and act like I'm dumb. Terrible experience, not sure I'm ever going to...

Genuinely waited 15 minutes in line for just a bottle of juice and a croissant, due to the wait my train pulled up to the platform. Staff member was talking to somebody that had popped their head round and ignored me when I politely said that was my train while she was getting my change. Didn’t have time for a receipt (so now can’t put it on my expenses) and had to take the croissant without the bag as I just didn’t have time -my train left 20 seconds after I got on it and it was literally in front of the coffee shop. Definitely need more than 1 person in there at a train station, or at least somebody quicker. Quite ridiculous really, and I work in a busy coffee...

I used to use Gourmet every time I came through Crewe station, but after tonight no more. They are supposed to shut at 21:00 during the week, I arrived at the station at 20:40 and went straight to the one at platform 5, it was shuttered already. Went to the one at platform 6 which was still open I was refused service as she had already cleaned the coffee machine because she wanted to knock off early!!! I mean it's not as if I arrived at 20:59!! I'm glad to see in the current climate for hospitality that some businesses can be extremely choosy about accepting business within published opening...