Graces Bakery Shanklin — Restaurant in England

I want to preface with the fact that I think Graces is one of the best independent bakeries in the country. I frequent the Ryde and Newport branches when I am on the island with the occasional visit to the Shanklin branch. My visit to the Shanklin branch today however, was abysmal. Me and my mother were served my an older gentleman who had no time for us whatsoever. I felt like an inconvenience to him by placing my order. When I asked for a BLT he simply fondled around the sandwiches going ‘Which one which one is it’, surely a staff member should know where their stock is? Then he couldn’t find a sausage roll directly in front of him. He made us feel as if we were making his job harder by simply ordering food and drinks, the point of a cafe. I’ve worked and trained in hospitality for many years and I can safely say that today I received some of the worst service I have ever received. No eye contact was made, no greeting as we entered, just a huff. We didn’t get thanked on the way out and wanting to pay card made him even worse. Another huff as my mom went to put her watch on the PDQ. I was very close to walking out of the place all together due to his attitude. It’s disappointing because my last visit to the Shanklin branch was so pleasant and my visits to Ryde and Newport are always great. This gentleman truly lets you down Graces and unfortunately I won’t be returning to the Shanklin branch. I would never dream of speaking to or acting the way he did to my guests in the Hotel I work in. I think customer service training may be needed for this gentleman...

I’m pretty confused by the other reviews. We visited here whilst on holiday from London — mainly based on the good reviews.

The service was good. The food was dire.

I was very surprised to find a complete lack of sandwiches other than preprepared basic packet sandwiches that looked worse than a Tesco meal deal. Whatever happened to good old fashioned cold cuts, salad on ciabatta or bread roll? Not in this bakery!

I got a sausage roll and my partner a steak slice. Both were worse than you’d get at a supermarket. So greasy and poorly seasoned. And the steak slice had not a single solid piece of steak. Just gravy and mush. I daren’t imagine what meat went into the sausage roll. Definitely nothing special there.

We also got two different cupcakes, an apple and toffee slice and another fruit slice. I have a sweet tooth and there are very few baked goods I stop eating. But the cakes were SO dry as to be difficult to swallow. Thank God the co-op just a few doors down sold Belgian chocolate choux buns.

Anyone rating this highly needs to get out of the Isle of Wight to the many many local bakeries in towns and villages across the country that truly...

My family and I visited Grace's Bakery today as part of our visit to the Island, but we were quite disappointed with what we purchased.

We came away with a flapjack, a caramel doughnut and a cheese straw. And whilst the doughnut was okay, the flapjack and cheese straw were quite unpleasant, so much so, we didn't finish them. The flapjack was dry and dense, whilst the cheese straw was just dry and tough.

We actually stopped at Lidl after, and we had a free "sweet baked good" coupon from there, so picked up a Toffee Yum Yum. And, to be honest, this was far better than any of the baked goods we bought from Grace's.

I also just wanted to say that, we were served in the shop by two young ladies. One was extremely friendly, bubbly and lovely. However the other was none of those - she was just miserable, and she couldn't have made it any clearer that she had no interest in...