Grants Bakery — Restaurant in England

Firstly. I will say the shop itself is stunning. As is the choice of baked goods. Phenomenal actually. I came away with a brioche type bake which is lovely and the coffee is good.

However my concern lies in the lack of training in allergens. The law today does dictate all staff should not only be trained in this field but also "You must provide allergen information if you sell or provide food to your customers directly. This could be either: full allergen information on a menu, chalkboard or in an information pack. verbally, with a written notice placed in a clearly visible position explaining how your customers can obtain this information." Also "Food businesses must make sure that staff receive training on allergens."

I can appreciate the worry of serving someone food who has allergies. However, pretty much every single food item I buy for my weekly food shop generally says "may contain nuts" on whatever. So as an anaphylactic sufferer, I don't expect many places to be able to say they don't handle nuts.

But I do expect clear and concise allergens to be stated as outlined above by the UK law. Nothing was provided accept a small receipt looking thing that the young lad looked at and for me to be told "everything" has nuts in it. And the safest one bet was the brioche. 1 thing out of a bakery that sells well over 40 items.

Please follow the laws and if you do have something in place that I wasn't shown, then please update your staff.

Unfortunately I felt the staff just weren't ready for someone with allergies. I...

We visited today, and while the products all looked excellent, we felt a little in the way as a member of staff was moving around the shop with a clipboard and kept asking us to move while we waited to be served. Where-ever we moved too we were in the way and had to move again.

Order a few items, got home to find rather than 2 sausage rolls we had 1. We should have learned after our last visit where we ordered 2 cheese scones and got home to only find 1. (Both times we’d ordered a few different items so aren’t sure if we were charged for 1 or 2 items.) Maybe some basic numeracy training for your staff would be beneficial, as counting to 2 shouldn’t really be a stretch!

If you’re visiting to purchase, check you’ve got what you ordered before driving home, in our case 30 minutes away!

PS the little “Grants” logos on the strawberry tarts aren’t actually edible, they are cardboard. But when left on the strawberry tart I assumed it was an edible printed wafer. Really don’t understand why they have the card on them...

Grant’s Bakery is a true local treasure — the kind of place that instantly feels like home, where the scent of fresh pastries wraps around you the moment you step inside. Every visit is a treat, but our recent experience was nothing short of amazing.

We tried the strawberry Danish, and it was perfection. The pastry was buttery and flaky, with just the right crispness, while the strawberry filling was fresh and vibrant, not overly sweet — just real fruit flavor shining through. It’s the kind of pastry you think about long after it’s gone.

And then came the pistachio cake. Moist, flavorful, and topped with the lightest, dreamiest frosting — it struck that perfect balance of nutty richness and delicate sweetness. Honestly, it might be one of the best cakes we’ve ever had.

If you haven’t been to Grant’s Bakery yet, do yourself a favor and go. Just be warned: one visit won’t be enough.

I wish they shipped...