Greggs — Restaurant in England

Very disappointing, ordered online direct from Greggs website 2 x sausage and omelette roll and 2 x bacon and omelette rolls for collect. Arrived and was told very abruptly that they do not know how we managed to order as Greggs no longer sell omelettes in rolls? Strange as on the advert board outside there was an image of a bacon and omelette roll as well as being present on their website? I was told that extra sausage and bacon had been placed in the baps instead, it would have been nice to have a choice instead of being charged the same price. Unfortunately when opening to eat it was evident that no extra items had been added? Disappointing on every level. Customer service training would definitely benefit the lady who served me. If you can not offer a product, try to...

Absolute waste of time going there if you actually want something hot to eat, three days on a trott and next no hot food is available at dinner time. You would think the one time of the day where you would have hot options ready would be lunch time. Don't even get me started on what happens if you dare to say something to them. Every excuse under the sun, but it looks like like your...

We live in France and visited Greggs Kingswood during our visit in the New Year. We were served by a young lady called Sam. She was an absolute credit to the company. Sam greeted us with a warm friendly smile and wished us both a lovely day. She was a genuinely lovely person. We were both touched by the sincerity of a stranger. Ian &...