Greggs — Restaurant in England

Dear Restaurant Manager

I’m writing to share my disappointment with the service I experienced at your restaurant on 12 July.

I came in to pick up an order that included a sausage roll and a few other items. When I arrived, I was told it would be ready in about 2 minutes. However, I ended up waiting approximately 25 minutes, which was quite frustrating, especially considering the original time estimate and the simplicity of the order.

On that day, three male staff members were working. I’m only mentioning that because I don’t know their names and want to be clear about which shift it was. I’ve noticed a pattern where service tends to be slower when these staff members are working, whereas it’s much more efficient when other team members—particularly the women—are on shift. The contrast in service is hard to ignore.

This isn’t meant to single anyone out unfairly, but I hope you can look into what’s causing the delays during certain shifts. I really enjoy your food and usually have good experiences, but consistency in service is just as important.

Thank you for taking the time to read this and hope to see improvements moving...

Really unfriendly, patronising staff member called Gwen Newbury! What a let down for all of the other staff members. Refused service as myself, my wife and two toddlers all came in to the empty shop to buy food, as apparently only one adult is allowed in with children! What?! Despite four teenage girls coming in to the store whilst we were in there to order sausage rolls. Get a grip! The world would be a better place without little girls on strange power trips working on checkouts. Oh and as we walked out she shouted " bon voyage, don't come back". Hope you feel proud talking down to two adults in front of their...

The Foods not too expensive and tastes really good in my honest opinion but if u catch the wrong timing n don't like standing around then the length of the queue can be a bit much and sometimes they haven't got any of what you want cooked but in those cases it could just be worth doing other things u need to do in the area before u get ur food or if ur patient enough wait for the next batch to be cooked then u could just wait around the foods worth it and they do some really good...