Place is situated in the town centre where unless you have parked in the main town centre car park or walked from Morrisons super market, it can be a bit difficult to find a space when it’s busy.

The place itself is clean, and well decorated.

Prices are high end and their likely competition I guess is Kaspa’s and Heavenly Desserts.

The menu is poorly structured and difficult to understand. You get two books to decide on drinks, milkshakes and on stuff like Waffles, Crepes etc. If you’re hoping for a straight up 2 page menu with easily understood labels...this place is not it.

Food and drinks arrived quickly and are very well presented. They also give you free ice water in nice cups which I felt was a nice touch. Also the napkin and cutlery is laid out for you, unlike Kaspa where you have to go find your own.

Things start to go downhill from here.

Food came promptly, and we ordered 9 full sized desserts. Visually it’s Instagram food, for others it’s just well presented food. So if you like to feed Insta, this is perfect. The waiter also came to ask if everything was ok, this was a nice touch. BUT...one of our waffles felt slightly chewy and burnt on one side, despite telling Yasin several times this was the case, any other customer respecting establishment just says sorry I’ll swap you out, it’s not like we complained after having eaten all off it. Err no, not this place. They argue they made it the same way as the others and we felt fobbed off. Which I thought was poor customer services. Why ask if everything is fine if your not going to do anything about it. You can order 99p fries from McDonalds and if they didn’t meet customer requirements they swap them out, no quibbles in-fact this is the first such establishment I have ever come across where they believe a verbal acknowledgment / explanation is sufficient for such things.

The banana loaf with the toffee sauce was dry, the sauce was lukewarm and in a few minutes it went all stodgy. Imagine dry cake and cold toffee sauce. Pic posted.

I cancelled an item on my order and replaced it with another... they still billed me for the cancelled item. I came home and the Mrs noticed on the receipt so I called them back. He offered a refund but I didn’t want to go back to the place after 10pm. So the other option was come back whenever and look for Yasin and he will sort it, if he’s not in ‘they will sort it out’, an email to acknowledge this error would have been nice and would have saved me some embarrassment going back in and verbally trying to get £7.60 back for an order I placed historically. At least I got a verbal apology this time unlike with the waffle. I am also surprised he made this error, because I explicitly told him I cancelled and the people I was with made a joke about it. I’m not overly disappointed with this mistake, we are human and these things happen. But it’s how they dealt with it which leaves a lot to be desired.

To summarise, some of the food was nice, looks fantastic, more visuals over substance because I feel all these dessert places are generally the same, but that’s just my opinion. It’s slightly on the expensive side and I’m not convinced you get better for your money. If your kids don’t care your being served Madagascan vanilla ice cream with your cookie dough, and they generally don’t finish their food, a cheaper alternative is recommended. If you do care that it’s Madagascan this is the place for you.

Service is poor. Staff need to be trained on how to meet customer expectations, exceeding expectations is a long way away especially if they claim to be up-market and want to charge the highest prices in town. And yes Blackburn has at least 5-6 very good dessert places already.

UPDATE: Popped in for my refund the following day and was initially fobbed off with as I’d already paid for the desert they would only be able to honour the desert I was overcharged for and NOT a refund even though they overcharged me. That is SHOCKING!! Needed some stern words and a phone call from the store staff to someone else to get my money back.