Extremely disappointed and the most awful, disgusting rude disrespectful staff! and the management is so ignorant its unbelievable.

As a regular customer with chaiiwala blackburn since 2017, we've placed big orders on a weekly basis and never had any issues.

However since last year we have had nothing but issues and our orders have been messed up, but when we go back the matter has been resolved. But last month one of our staff member was humiliated and treated extremely badly by an unexperienced little girl stood at the counter who had no manners, extremely rude, I was on the phone to my staff about the missing order, She heard the conversation and rudely asked my staff to put the phone down.

Infront of other customers the rude staff serving, accused my staff humiliated her stating that she was lying, I couldn't believe how she insulted her as I was still on the phone and heard everything, then she called out a senior staff member out who she started making fun out of my staff and telling her to "talk to the hand as the face isn't listening" my staff couldn't believe it, she was so upset and walked out of the shop.

The same day I reported this to a manager, who took no notice and never got back to me, a few days later I called again and spoke to the assistant manager who admitted that the rude person serving has no experience serving customers, and due to short staffing they had to place her there, she assured me that she would investigate this complaint and get back to me, till to date I haven't heard anything.

I highly recommend to stay away from this place, where customers are not valued and treated very badly and humiliated, and your voice is never heard, and the management is just as bad! chaiiwala has lost a big custom, through our company and clients!