We dined an a Saturday night and we were a party of nine but were sat at at table clearly only capable of accomodating six people , consquently we were all squashed togther and there was not enough space on the tabe for all the plates, dishes, galsses and bottles etc. It took over an hour for the first course to be ordered and arrive at the table. Only eight of the first courses tuned up no doubt due to the waiter commiting orders to memory as opposed to writing the orders down. The ninth first course was so late we said we did not want it, only for it to turn up 20 minutes later, we again declined it but were "forced" to accept it "free of charge" which we did not want to do. On two occaisions I had to clear bottles and glasses from the table and take them to the counter. Generally the service was uncaring, slow, chaotic, confused and unattentantive no doubt in part due to the number of tables crammed into a relatively small space, even the staff were shouting at each other above the general noise level and possibly out of frustration perhaps. The noise level in the restuarant I found unbearable and made conversations at the table difficult, further affected by the phone ringing all night long presumably with take away orders. Added to this there is a constant stream of takeaway delivery operatives entering and leaving the premises, queueing at the counter and bumping into diners and chairs as they pass too and fro form the entrance door. The main course took a long time to arrive with some in our party saying their food was cold, not nice and in one example one received the wrong order but decided to eat it anyway! The bottled beer was not chilled so we had to change to the draft beer. The poppadoms were not crunchy, instead were stale, soft and chewy perhaps due to being made a long time before before being served and left to stand. In all an unpleasant experience one I would not like to and will never repeat at this venue. Our experience was certainly nowhere near the other 5 star review...
Read moreWent here for dinner the other night.
Started off well with having proper condiments (real mango chutney as opposed to the pureed stuff you get in other places) for the papadums. But that's where it peaked.
Taking orders was a chore and food took ages to come out. When it came out, some of it wasn't hot anymore, chicken dry and the sauces of some of the curries had clearly been watered down (you could see the oil of the curry separating from the added water). Plates for the mains were cold and paratha left much to be desired. Muttar paneer and keema naan were the only good dishes (out of the 8 we ordered).
When it came to paying, we had to ask for the bill twice and waited over ten minutes to pay. I instead went up to the counter and was met with frosty attitude, seemingly because I'd gotten impatient with waiting and came up to the counter to pay. No follow up questions with "how was your meal" etc, just interested in taking the money.
They had lots of waiters working that night, so wasn't sure why things were a bit chaotic. But on coming up to the counter it was evident why service was slow and disjointed. The uber eats/deliveroo machine was churning out orders and staff seemed more focused on prepping these and getting these sent out as opposed to serving customers in the restaurant.
Disappointing meal and not worth the money we paid. Music kept cutting in and out and didn't make for the most authentic atmosphere.
Better off going to madrasi's across the road - their food...
Read moreHaving been to this restaurant several times in the past twelve months and thoroughly enjoyed my food and night, unusually I decided to order a take-away something I had done from the Hove Tandoori on only two other previous occasions. On those occasions although slow and luke-warm the food was generally excellent and satisfies someone who rarely eats takeaways. This time however the food was late as I had expected and cold but in all honesty it was so awful I was shocked. The rice was disgraceful congealed and stuck in lumps and definitely old tasting and I mean old tasting , the mint dip watery and with barely any mint and the cucumber raita so bland and tasteless it was like eating wallpaper paste. The garlic naan was strangely burnt but soggy? and generally disgusting, and the aloo well that is where it ended up in a loo! Seriously I am not a serial moaner but usually just decide not to eat from a place that offers up so much poor and inedible food! I did complain and was offered a replacement meal having been told they were really busy and had some problems but in all seriousness your never likely to want to wait again and then be sent food after complaining if you know what I mean, No, the food was that bad I think it is time to move on and unlike the past three years I will not be booking my next celebration here I am afraid - you know what they say "once bitten" and all that! ......Shame really,...
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