Lewinnick Lodge — Restaurant in England

My friend and I went for dinner Tuesday March 29th 2022. She ordered Moules I ordered a Medium Rare steak with extra salad as I didn’t want the chips, I also ordered a Diet Coke. The Diet Coke came but I couldn’t drink it as the mix was to strong with the post mix syrup, then another waiter came with another coke so I now had two, a bit of a mix up in communication between the staff maybe ? I had bottled coke instead so all good.

My steak came complete with chips a tiny salad garnish ? I told the waiter I was sorry and not wanting to be a nuisance but I ordered extra salad and no chips please. My steak was then served with the extra salad, no chips, great. I cut into the steak which was brown and dry all the way through, Well Done and not Medium Rare, I’m cringing inside now because the price charged for a steak I really wanted to enjoy it so I felt compelled to send it back which I found embarrassing but I couldn’t eat it. What was more embarrassing was a tall dark haired lady who I was told was one of the managers came and stood at our table holding my plate of food that she’d taken from the waiter, and proceeded to stab her finger at my food asking what had I ordered. A Medium Rare streak I replied, she said this is Medium Rare, I replied I don’t think so however she stood there telling me I was wrong and said you want Rare don’t you ? I replied I just want a steak I can eat, fine said she but it will take a while now to do ?

After a long wait I got my very Rare ( Blue ) steak which was fine by me as I don’t mind a Blue Steak and ate the lot. I think the lady needs a course in Public Relations and front of house manners and not engaging in aggressive argumentative behaviour with the paying customers, she was disgusting, my friend couldn’t believe what this woman was doing, shocking behaviour. The whole experience was awful and as a local, Newquay is my home, I won’t be eating food at The Lewinnick again. It has amazing views the ambience is wonderful but the food and service is atrocious especially for the price and the lady manger is not an asset. I hate complaining but they got nothing right, right from the beginnings, very poor ? Also the group of young adults on the table next to ours couldn’t drink their coke either and left it and then left...

Expect great views but no privacy! Came with my family to see Cornwall and decided to stay at this hotel, big mistake! Sure, the view was amazing (we even saw seals) but the room itself was an atrocity.

Some idiot designed the room to have a fully open bathroom (picture attached) so if you were taking a bath or shower, you would easily be seen by whoever was in the room or bed. I was with my brother, so it was an awkward few days, as we couldn’t even change comfortably! Taking showers was even worse! The whole bathroom ended up wet (and slippery and unsafe) after a shower, as there was no glass! There was also no bin in the bathroom for some reason. But the craziest part of the room was the biodiversity of the flora and fauna found in the room! And by that, I mean BUGS! The whole room was infested by them. I have never before worried about bedbugs in a hotel, but here I was apprehensive about getting into the bed without a biohazard suit. If scientists wanted to study various bugs of Cornwall, this hotel would make for a great expedition site. I saw at least 30 bugs during my stay, including centipedes, flies, spiders, daddy long legs, mosquitoes, cockroaches and so much more. They were crawling all over the walls. Particularly “enjoyed” using the loo while watching silverfish sliver around the walls. We also were woken up for “room cleaning” before 9 am on a Sunday, which was very rude. The “cleaning” consisted of just tucking in the bed and taking out the trash, surfaces were not cleaned at all (obviously even large dead bugs on windowsill were not cleaned up for the whole 5 days we were there, I checked). Tea stains and spills everywhere in the room were ignored, everything felt sticky. Towels taken away and never given new ones, so one of us couldn’t even take a shower for the last couple of days. Didn’t even bother folding up the small hand towels, let alone replace them as a proper hotel would. Our room was very noisy as kids kept running above us on cafe deck and stomping early in the morning. Breakfast usually took ages to arrive and was very dry and overcooked. Overall, I would strongly advise you to avoid this repulsive and unsanitary hotel, unless you are a huge bug fan, in which case...

We usually love this place and visit all the time! But this time was particularly bad from the beginning to the end.. We obviously mentioned these points to the manager on shift and it was noted and we was discounted for a couple of bits.. We visited Sunday evening and we had got another booking for tonight (Thursday evening) but we have decided to cancel due to spending around £140 to have a bad experience, we don’t want to pay that and risk it twice in one week for our holiday! We are back in 3 weeks again and will give it another try and hope it’s got back to its usual standard.

First ordered a round of drinks, 3 out of 4 were wrong. Ordered my son a steak which I ordered medium/well and was very red and very fatty rather than meaty! My Sunday roast was cold. Puddings arrived, which we ordered the warm brownie with ice cream x2 aswell with other puddings. This is not now as described on the menu. It’s more like a cold torte slice of chocolate rather than cake brownie which was on the menu before. The final problem was the flys! Omg there was the big beefy flys around all the ceiling everywhere.. and then we had a rediculous amount of tiny midge flys constantly round us when we was eating.. They looked like the small flys that are created from plants when you water the compost And I presume from in the restaurant plants? They drove us insane! I ordered a glass of Prosecco by the glass which I realised was completely flat, as after that i ordered a bottle, I then could tell the difference.

Like I say, we usually love this place! The staff, the restaurant and the ambiance. But this time was our worst experience yet, and leaving this review in hope that when we return in 3 weeks, things will have been improved back to...