Fern Pit Cafe & Ferry — Restaurant in England

Beware the high rating includes the old management from previous years. My advice...Don’t go here for coffee. Have a look at the video of my “flat white”. I was so disappointed as expected better coffee not worse W the new makeover. Also electronic till wasn’t working, so there was a queue of people even though not very busy for a Sunday morning. There seemed to be no strategy in place to cope W this scenario. Come on guys what’s wrong with pen, paper and calculator? I generally never complain but when the coffees were delivered to my table, ....I took them back, joined the “till still malfunctioning queue” to complain. At this point I realised they just had a very small push button coffee machine. Very inadequate for the, new makeover, market they are aiming for. I was told that my coffee would get sorted and asked to sit down. More than 3/4 later, I was still waiting for replacements to my returned coffees. At no point did anyone come to our table to apologise, ask if we would like cold drinks or tea:((( we had now run out of coffee time as needed to get home to get changed as going out for lunch. So I joined the “till still malfunctioning queue” for a THIRD time to ask for a refund!! Rant over. I need my morning coffee, so I was more than annoyed to leave with no coffee drunk. I was planning to go for lunch today but begrudge giving this place any support after such diabolical coffee and lack of service. The inside makeover and menu looks lovely, to be fair. But my experience was the classic poor customer service scenario: over promising (which heightened my expectations) and then underperforming,...which makes it all the more galling, when it turns out to be rubbish. Hopefully these are just teething troubles and not...

WHAT A FANTASTIC, AMAZING MEAL!!!! What more can I say?! Here lies a true gem of Cornwall, nestled away on the outskirts of Newquay, overlooking the Ganal. With stunning views of the river to the sea, green trees and people enjoying a happy day on the beach, you feel the true relief of being on holiday and free from the strains of everyday life. Then, comes the food, which was absolutely incredible.

We ordered a wide selection and nothing disappointed. From the crab, prawns, oysters and chips, you are hit by exquisite flavour on each bite. To anyone going, I would recommend the crab claws and rosemary and garlic chips for dipping. It is a pairing to delight everyone with buttery, herby flavour to delight the soul. It is clear their chefs are worth every penny. Speaking of which, for anyone concerned about price, i cannot say it will be a cheap meal, but i can say it is food worth the price and that is something i am willing to pay for every time.

The service was lovely and everyone was friendly and knowledgeable and it was clear they were supportive of work experience opportunities which is always a nice community feeling. Overall, if you want a day by the beach, a place for good food and then to relax by water, sand and the sounds of laughter and joy, It is the perfect place to take anyone you wish. They even have a doggy dinner option so all people are welcome and it's the perfect place to share a good meal ….unless you have cats 😂😂😂.

As a famous restaurant critic said in a beloved mouse movie “I will be...

The view is absolutely beautiful and the cafe is perfectly situated. However I felt disappointed after my experience. The girls serving me at the till was lovely and very helpful, and also I believe the general manager who was lovely - as I hadn’t been here before.

But I’m sorry to give this feedback but the attitude of the lad with dark hair and glasses, who also brought my breakfast out to me was disgusting, to who also made it extremely obvious that he doesn’t do customer service, to which I happened to walk in on him saying this out aloud as I came to collect my cutlery. The attitude was not something you want to hear when you’re a new customer. If you don’t do customer service, don’t do the job. That’s down to you not the customers fault.

Also I’m sorry to say but the breakfast wasn’t exactly worth the price you were asking I had about 5 small mushrooms, a tiny pot of beans, small piece of bacon, sausage and a tiny hash brown with 2 tiny eggs for £13. I appreciate things are expensive nowadays as I’m a country person myself but I’ve seen more worth.

Sorry to give the feedback but you have a lovely place, view is amazing. But the attitude felt especially from that lad did not make you feel welcome but...