Melody Mint Cafe — Restaurant in England

Every restaurant or cafe I've been to I have always been asked if I had any allergy. In this cafe, staff failed to do this. There was limited choice of bread, sourdough or gluten free. I dont like sourdough so had to order gluten free. When it came I asked if the bread contained sunflower seeds. I waited ages before staff came back only to tell me that they did not know and had to ring the supplier. In the meantime, my friends had already eaten their food. The gluten free bread did contain sunflower seed. I dread to think what could have happened had I not seen the seeds in the bread. In the end I had sourdough bread and wasn't offered any refund bearing in mind gluten free is more expensive and the consequences of not checking customers allergy. My friends weren't very happy with their...

Lovely cafe with great brownies and toasted sandwiches. The children’s play area is a huge sell. My criticism is that the seating hasn’t been well thought through. The play area is the most sought after area for parents to sit and there are only two tables in there. They could remove all the displays of stock they are trying to sell and put tables with benches in. Mothers and babies seem to be their main clientele so it’s odd it’s not more accommodating. I had to help a woman who fell off her chair and down the step from a table in the play area, because the chairs are positioned next to the stair. It’s a simple change that could make a big difference I think. Ps. It would be good to see more warm bits on the breakfast menu such as porridge, after cutting back all the cooked...

Extremely poor service. We came with our 1 year old for a smoothie today. The place was totally empty and our son got a bit stressed and my wife accidentally knocked over the smoothie we had bought. She asked for tissues to clean up but it was clear we were a bit busy with our kid and I expected one of the staff to tell us not to worry and to do some work. Was astounded when a woman just gave us tissue and asked if that was enough. She seemed to just go back behind the counter to continue chatting to her colleague. I appreciate we made the mess but found it incredibly poor given we were the only customers and were a bit busy with our kid. Won’t...