My greek fat wraps — Restaurant in England

The wraps are very tasty and generously filled, but the service (from 2 of the 3 serving) was grumpy, abrupt and aggressive. Our order was wrong and when I pointed it out not only did the maker (dark-haired lad) tell me it was being made correctly but the woman (presumably the boss) got very rude straight away. She barked I'd ordered 2 veggie wraps. As an autistic person, I recall conversations verbatim, and the order was, "2 special, meat and halloumi, wraps please, and fries".

It is not difficult to apologise, smile or be pleasant to customers paying over £20 for 2 wraps and chips.

I might try them again but will definitely go elsewhere next time. Service is key.

• UPDATE * In response to their response, below, I appreciate and accept the apology for the poor service I received on that occasion. I will take up the offer of free wraps next time in the hope the service is vastly improved.

I will update again after that to report if improvements were made.

In the meantime, Theodora, please let me know how to claim the offer with the staff, especially if they're not the same...

Cold drizzlely type of day, doing the obligatory visit to clarks village to get kids feet measured while in the area. Needed something quick and filling for lunch, spotted a deep blue van with a queue and delicious smells coming across, Clarks village is a bit lacking in inspiration for food but was pleasantly surprised with the Greek gyros, ordered one chicken wrap and one special wrap meal, the wrap was thick and fluffy, nicely toasted on the grill before being generously filled with salad, grilled chicken or with the special, mixed meat with hallumoi, good amount of Greek yogurt. The meat has a delicious seasoning and tasted great against the crisp salad and onions, the fries with oregano had a great crunch and lovely taste of the herbs from the oregano. Throughly enjoyed the meal would absolutely order...

I was very excited to try one of these wraps as my sister and her family absolutely love them! Sadly I was disappointed as both wraps I ordered were totally cold, which spoilt the experience, as the taste didn’t match the appearance! Hopefully I was just unlucky as they looked delicious and most people give...