nole on the square — Restaurant in England

Absolute circus. We went to Nole after a day of sightseeing because of the glowing Google reviews, and honestly, I’m convinced half of those must have been written by staff or people who’ve never eaten proper pizza.

The restaurant wasn’t even busy when we arrived. We ordered 3 pizzas and 2 sides. 45 minutes later, people who walked in after us were happily eating while we sat there waiting. When I went to ask, I literally watched staff pull a piece of charcoal (they called it zaatar bread) from the oven and carry it straight to our table as if nothing was wrong. Another side sat on the counter getting cold for 5+ minutes before someone lazily dropped it off.

No cutlery with the sides either; when I asked, the waitress said, “they’re being washed.” You know you’re in trouble when a restaurant can’t even provide forks.

Then came the pizzas. One was so burnt it looked like it had survived a house fire. When I complained, the waitress actually said: “That’s how it is, look around you, everyone’s pizza is burnt.” Incredible. By her logic, if one is burnt, one must be raw, right? We told her exactly that, only then did she reluctantly take it back. By this point, we’d been waiting over an hour and were forced to share the remaining two pizzas like scavengers.

The second side (zaatar bread) came out blackened too. Honestly, I wouldn’t feed it to pigeons. They replaced it, but we had to pack it all up because our parking was about to expire. And to top it off, they gave us a container of oil for takeaway. Without the lid!! Who does that?

The service here is beyond hopeless; slow, careless, dismissive, and borderline rude. The food is… edible, but only once you’ve escaped the chaos. I’m currently eating the pizza for breakfast at home, and it tastes way better without the side of incompetence.

Save yourself the pain. If you live in Salisbury, just order delivery. If you’re visiting, go literally anywhere else. This place survives on hype,...

Good pizza let down by atrocious service. We went in at 8.25 for a quick bite to eat and there were two tables eating downstairs and two upstairs. As far as we could tell into one table was waiting for food. Our receipt said we ordered at 8.29. Just after 9pm I went back to the counter to ask where our pizza was. The chefs looked blankly at me and it was clear the person who’d taken the order hadn’t passed the ticket on. No one seemed remotely bothered and I suppose you can understand that when someone is paid minimum wage whether the customer enjoys themselves or not. When the pizza arrived ten mins later, 40 minutes after we ordered, I asked if I might get a drink on the house as I’d finished mine while waiting. The server said it wasn’t her decision. When I said 40 minutes was a long time to wait for a pizza she replied ‘well, we’ve been busy’. They clearly weren’t busy when we arrived, they’d just forgotten our order. Instead of a drink we were offered a free dip with our pizza, worth £1. I was so taken aback I laughed, the sever said ‘I’ll take that as a no’ and walked away. The disappointing thing is not the mistake over the order, these things happen, it was the sullen refusal to accept the mistake and the lack of any sense of wanting to put it right. We’d paid up front and we would just have to swallow whatever service we were given. It’s the second visit to Nole and both times service has been slow. It’s just this time it was accompanied...

(Two stars as the pizza was good and there was some attempt to make the situation better.)

Waited 50 minutes for two pizzas to arrive Went down to ask about it and was told it wasn't put through. Fine, mistakes happen, all good. They then attempted to put the order through again like nothing happened and there wasn't even an acknowledgement of the situation Asked for a refund as we were hungry and just wanted to go at that point Got the refund but still had to pay for the beers. Tap was down, fair enough. £6 for a 440ml can, and £6.30 for a pint when the tap's working. Make it make sense Got two free pizzas as recompense, but before they were made I was told I couldn't have a Showstopper base as they were low on the dough for it. All good - I'm not going to say that's unacceptable when it's a free pizza. The bloke in the line behind me orders a Showstopper with no issue. Not sure why you would lie to customers like that?

I'm from London and already have pretty low expectations of service. Such a shame as the...