Awful experience today with a friend and children. I had gone previously 2 days before and noticed how rude the lady at the till was speaking to both staff and customers.

Today myself and friend had thought we had ordered the hotdog for kids. When it came, it was the wrong order, there had been confusion, the gentleman sent the food back and seemed confused on what to do next, 5 minutes later the very abrupt lady at the till came over and shouted at us saying that it was our fault that we had ordered the wrong hot dog. We explained that we hadn’t noticed there were two sorts the “jumbo” and “kids”- we weren’t asked to clarify when ordering- we said it was no prokblem and we would accept the food- the lady was practically shouting at us, the restaurant went quiet and we felt very embarrassed. After this, I opened up the hot dog to then find a blonde hair, (noting that it was clear in the kitchens no hair nets were worn) this completely put us off and I asked to speak to the manager. The manager came over and accepted that the food was not at an acceptable standard and she would take this back with a refund of 2 hot dogs (out of 5), she also said that the children could have an ice cream out of good will. The young lady who had taken over at the till had no idea what she was doing, had to keep going back to question what to do.

We then we’re ready to leave after an eventful experience, when a lady came up to me with brown hair and 2 small buns with an abrupt tone “can you move the tables where they were please.” (We had moved the table over slightly as it was a very hot day and the sun was causing distress for the children with no other tables available). Myself and friend are both 20 and 30 weeks pregnant, couldn’t believe how rude we had been spoke to. Absolutely put off this place for life and will not be going back nor will I be recommending! Will be sticking to the mobile ice cream man in future!!!!