OSBK Smokehouse — Restaurant in England

Where to begin, down in Cornwall on holiday and decided to go out for an evening meal relatively close to where we were staying. We came across this highly reviewed "restraunt" and decided to book a table for the evening. This was the beginning of a horrific journey I wouldn't wish on any other holiday maker.

We arrived at the venue and proceeded inside to be greeted and told that they didn't actually have a booking at all, which appeared to be a major issue although the restraunt was currently empty, which should have been a big red flag to start with, but I digress,we soldiered on and got seated next to our entertainment for the night, our Bose soundbar which was currently play the dulcet melody of covers from the Jack Jones collection. Our waitress approached to inform us that the seafood options on the menu were currently "out of season" as the fish had all run away to the warmer climbs of the Carribbean. This also was pretty much like Hiroshima for the remaining 5 items left on the menu (there is also some sort of relevance to the way my partner's steak burger was cooked to nuclear detonation)

We ordered drinks and debated doing a Hatton garden robbery and GTFO as fast as possible, but we are kind folk and decided to give the place a chance. Shortly after, we were ambushed by a man who had been clothed specifically by the superdry clothing catalogue, who opened with "I'm sorry to tell you this" which immediately led us to believe that he'd hit the parked car outside. This was however not the case to our shock as he'd come over to inform us that one of the 2 rose wine choices were out of stock.

Our starters were ordered and the waitress disappeared into the night, to completely forget of our existence, we sat patiently waiting for what was to come. These were pretty uneventful as it's pretty impossible to mess up chicken goujons and wings and we slowly realised what sort of trouble we were in. During this time, another couple and what I presume was a member of staff and her family were seated, there was alot of fuss and general chat to the staff member, whilst the older couple were basically abandoned, handed spears and told to "hunt there own dinner" as they were not seen to for at least 20 minutes. As we debated giving them the bones to chew on from our starters, the mains arrived and we began to tuck in. The chicken burger I had ordered had me reminiscing of the days I thought about eating laminate flooring, the peppercorn sauce on my brother in law's meal might as well have came straight out of the cow as the pepper had gone on a jolly. And my missus, (who when it comes to food is like a bloodhound in a rabbit field) refused to eat her burger after 2 attempts, decided we could use the thing to replace some damaged masonry on our household. To top all of this off, the speaker system had been hi jacked by the off duty staff member and held ransom as what only can be described as terrorism of the ear began blasting out at a great number of decibels. (Has anyone heard the song Taste - Aitch? What has the world come to?)

As we decided enough was enough and the hilarity of watching the waitress washing cutlery with vinegar whilst holding the mouthpieces began to wear off, the bill was quickly acquired which was ridiculously expensive for the less than harvester quality of food we had received to go with the virtually non existent service. We were told to head to the bar to pay. My partner popped off to visit the little girls room and returned disgusted for a few reasons. The first being the only toilet roll in the women's toilet was soaking wet with perfume stuff (probably being used to clean cutlery or something) and the second being the flush system was the equivilant of activating the ejector seat in a supermarine spitfire, obviously basic maintenance is lacking.

In the end, payment was trouble and basic maths was ignored in favour of playing deal or no deal on the till. I could write more but I've run out of space unfortunately. Needless to say I won't be driving 200...

If a business was made aware that an order hadn't been recieved, surely, your priority would be to make contact with your delivery driver who was said to "be out with it." Failing that, organise another delivery to the customer who had patiently been waiting over an hour before calling yourselves to be reassured it was on the way. After another hour, calling the shop to realise you'd all gone home and not even bothered to communicate that it wasn't actually coming with said waiting customer, is REALLY POOR service. No response to the message left on social media, for a near £50 order...

Judging by the other reviews, your delivery service looks to be in need of resuscitation, if you cant handle being busy, perhaps put a stop on taking orders until you've processed the ones you haven't done.

Wouldn't recommend and certainly won't be ordering from here in future.

Edit; response recieved is total crock... we spoke to someone on the phone who told us our order was out with the driver, so the assumption is your delivery driver isn't delivering meals paid for. You were made aware we hadn't recieved the order, it's your responsibility to chase up your drivers... no investigation at all, it's been refunded because IT DIDNT ARRIVE! Your communication is appalling as is your generic response...

Food was burnt to a crisp and i got barely any and was freezing cold, cracked my tooth trying to bite into the burnt skin of the pork belly, called them up and they told us that the charcoal flavour and appearance was normal and they cant do anything about it when we had ordered from them multiple times before and had much better food. In the bottom right corner you can see a batter crumb which was actually fried chicken so i dont know if you cross contaminated them or what because why else would there be chicken crumbs with my pork belly? Overall disappointed

Edit: i have ordered from you multiple times and left good reviews but as i continued ordering i saw the food progressively get more burnt so there is a need to leave a review if you are willing to serve burnt food to your customers then claim that it was ‘ how it was meant to be served ‘, not forgetting on call you stated you BBQ your food so how would there be fried chicken in my box when i ordered pork belly and you just said you used different fryers so was it BBQ or fried. I understand you said it should be taken up with Deliveroo but they dont cook the food, you do which means you chose to send out the...