Sharing on behalf on my traumatised mother that I have just picked up from Stanley park after a day out at the park with her two grandchildren.

She visited the cafe for a trip to the toilet and an ice cream. The lady that 'greeted' them referred to herself as the "manager", as of 24th June 2024. Unfortunately, she demonstrated no appreciation for nor provided the delivery of anything that can be likened to the sort of customer service one would expect from a 'manager'.

Was she having a bad day, does she believe she doesn't work in a local park cafe in one of the most deprived parts of the entire UK or is she just plain rude - I'm not sure?

What I know is that my mother is one of the nicest people I've ever met and yet she was forced to speak up to this 'manager' to ask to stop treating her so appallingly.

My mother reports this lady wouldn't stop hovering around the three of them. She had the nerve to ask them what they were doing simply by being in the premises. She told young kids where they have to sit, she allowed a frail elderly woman to drag a heavy baby seat across the entire cafe. My mother reported she had an air of importance about her which is hard to take seriously given that this couldn't be further away from being the 'manager' of the Ritz.

After numerous intrusions, obnoxious statements and feeling micro managed my mother felt she needed to ask for her to leave her alone. Upon doing so my.mother reported a noticeable difference indicating that this 'manager' was playing out her agenda for whatever reason.

Lesson for any staff working there - offer the exact opposite customer service to whoever this so called 'manager' and it won't be long before you are the legitimate manager.

Customers - if a certain self professed 'manager' makes you feel uneasy do not be afraid to speak up, she will instantly cease the act.

To the cafe management - BEWARE! You cannot maintain your reputation with a rogue 'manager' such as this. Should this be my business a swift investigation and performance review would ensue for your reputations sake.

Unfortunately anyone that upsets my mother seriously offends me and me, my friends and family are likely to avoid your establishment simply as I feel you don't deserve the value of my hard earned cash. For all you know I could be you highest spending repeat curlstomer (P.S. I'm not but you wouldn't know that)

My previous reviews and experiences have always reported a satisfactory experience and I only I hope I find myself with a need to bisitnthis establishment so it can demonstrate the improvements it has made.

Happy to chat further if required.