Pizza Hut Restaurants Telford Bridge Retail Park — Restaurant in England

It was a sunny Saturday in February. The rain didn't make an appearance today, instead the clouds parted and allowed a few rays of sunshine to make its way through. It was nice and we felt nice. We were in town for a top secret reason and at about 1 ish the kids all declared that they were hungry. They ignored my suggestion of being quiet and waiting until we got home and so I was out-voter and we found ourselves at the door of Pizza Hut. It was pretty busy as it was lunchtime but they seated us very quickly. I must say I hate the way that Pizza Hut is a cashless establishment now. Boo. Boo. And a double Boo! And they want you to order via the app! No way my friends. Not on my watch. A lovely young lady came over and tried to encourage me to use the app but I explained that the app can go in the bin and maybe we could place our order with a member of staff. She happily obliged and sent a young chap with a few whiskers over to our table. He was great and he took our order and was rally helpful. He even made my wife a Capaccino on the house as it wasn't available as part of the lunchtime buffet. She wasn't too bothered but he took it upon himself to do that. What a hero! Anyway, the food was OK although I had the meat feast and apart from some tiny squares of ham I couldn't identify anything else as meat. There were some star shaped things that looked like cat food crunchy! The kids said it was chicken but I have my doubts. Some. Brown hard lumps that looked like coco pops but we're hard? No clue what they were? When I was a nipper I remember the Pizzas being bigger and covered with fresh ingredients. Not anymore it would seem but it's Pizza Hut not a 5 star Michelin restaurant. The kids were happy and that's the main thing innit? Nayway, the staff were all dead friendly and helpful so hurrah for them. Good bye dear reader. Hope you have enjoyed my review. If so, shout 'Hello Sausage!' Really loudly. If not then don't...

Utterly miserable. The management of Pizza Hut restaurants have seized on the opportunity to cut costs and profiteer from the pandemic by introducing a range of measures that are masquerading as Covid security.

Since the restrictions were eased I have had some really lovely restaurant experiences but this was awful. Starting from the server being slightly reticent to give us a table because we hadn't booked, even though the restaurant had four occupied tables and nobody else came in during our meal.

You have to order via a website that is a little cumbersome and frankly I don't want to sit at my table for 10 mins ordering my meal, I want to talk to my family about their day. Why can't the servers/waiting staff take orders now. They serve your food; how is it any more insecure to spend 2 mins writing down an order? I wanted to leave at this point but my wife convinced me to stay because the kids were really hungry but really we should have voted with our feet and left.

There was no garlic bread. Really? This is second only to the Pizza! The drinks are no longer refillable meaning you are paying £2.30 for a Pepsi from a bottle that you can buy for c£1.50 for 2 litres. It was not served cold, it was at room temperature because the bottle was just left out on the drinks station, and you cannot have ice. If you want extra drinks or decide you want a dessert you have to go through the rigmarole with the website again to place a new order.

All in all, from a family that regularly visits Pizza Hut throughout the year we will not be going back anytime soon. I generally try to stay away from the binary 1-star or 5-star reviews but I genuinely feel this was a such a poor experience brought on by opportunistic penny pinching by the Pizza Hut senior management that it...

We've eaten here probably 6-7 times in as many months. The 'service' is always pretty good, although it's still ordering via QR code - times have moved on now guys, why not go back to table service? The food is always good too, we've never had any upset stomachs like other PH's we've eaten at in the past.

However - the prices, in my opinion, are ridiculous. For the 4 of us, no matter what you order, whether it be a 'deal' or mixing and matching from the menu however you wish, it always ends up being £60 or thereabouts... Which for what you get I think is seriously steep. I mean let's face it, the kids get an absolutely tiny pizza and a bowl of Mr Whippy. And we all know, these Pizzas realistically cost pence to make.

Secondly, I checked online yesterday to try and book a table for lunch (they can't book tables over the phone for some reason...) and it appeared nothing was available until gone 3pm. As we were literally on the same retail park I thought I'd phone in quickly and check. The woman was quite short after I'd explained - "Well if it says we're fully booked online then we're fully booked", which cheesed me off too be honest (no pun intended). I'd suggest taking a look at your prices and giving (some of) your staff some basic customer service training, or teaching them some telephone etiquette.

Don't get me wrong, we'll go again as our kids love it, but some small changes here would make it...