Pizza Rolla — Restaurant in England

Really disappointed to say I ordered food for delivery through foodhub. Ordered and paid at 9.30pm was told delivery by 11pm. I called them just after 11 to ask if food would be here soon to be told they had attempted delivery 4 times and there was no answer. I explained that noone had been to my house, Id been in the whole time and was sat possibly 2 meters away from the front door in the living room so there was no way I had missed them knocking 4 times. I asked if she had read my instructions to get to the house as where we live the postcode takes you elsewhere, it was at this point she read those instructions and said they would deliver at some point but couldn't tell me when (therefore my understanding she went to the wrong address) I explained it was very late and that actually I'd rather go to bed than wait for the food if no ETA was available, it was 11.15 at this point so I didn't think this was unreasonable. I asked for a refund, I was shouted at and told no, she said she tried to call me but again no missed call on the number I left on the instructions. (which she hadn't read) Eventually she hung up on me and is refusing to refund. I have contacted foodhub to which she said informed them she had delivered, and therefore foodhub refused my refund also. As someone who works in this industry the last thing I wanted to do was leave a negative review, I had hoped to resolve this privately, however I am now left with no choice, I'd just like a refund of a product I never received, I don't think this is an unreasonable request! UPDATE. A year later and still no refund, they told foodhub I was lying and my refund was refused....

Disgusting dirty place ordered a burger it came with massive long black hair wound round the meat . I called and was hung up on disgusting repulsive food and repulsive attitude to their food standards . Rude to their customers and it’s like getting blood out of a stone if u want ur money back . They do not follow instructions on the invoice either so what’s the point of having it there ? The girls do not wear hair nets and they have hip length hair . Poor standards filthy people . Never arnser the phone either and the man’s really rude also every time their is a problem . Was told they would collect food but didn’t know when so they had no intentions in sorting it out it was left as it was all night . Now takeing food to the shop to show all the waiting customers their hairy food . Brackley kebab is the best place to eat they do rectify any problems refund or replace no arguments but these people exspect u to pay good money and pull their hairs out and be ignorant. I wouldn’t eat someone else’s hairy food if I was paid to so I do not exspect it if iv paid good money sort it out pizza rolls u used to be good when u care about ur customers and business will be reporting to the council first thing as u havnt had a good review in ages and they are all the...

Very very poor customer service. They lost my online order or had problem with online service I had waited an hour for delivery so called the shop when told they had lost the order I attempted to order again over phone. The manager then came on the phone shouting about the order the hung up on me, I called back to give them another chance but he hung up on me again DON'T USE THEM VERY VERY RUDE and the problem lay on their side not mine I HAD THE CONFORMATION EMAIL FOR MY ORDER an apology might have been nice or taking the order I then placed over the...