PizzaExpress — Restaurant in England

We have eaten at Pizza Express Irongate several times before but on Saturday evening were left bitterly disappointed. We were celebrating a friend's retirement, but our friend who had made the booking received a phone call approximately 10 minutes beforehand to say the reservation had been cancelled. When she said we were minutes away she was told the booking would, after all, be honoured. Even before we'd set foot in the restaurant we were apprehensive - not a good start to the evening. No explanation was offered for the attempted cancellation. We were shown to our table, at the back of the restaurant and ordered, and all seemed to be well. After eating our first course, we became aware that we were the only people left in the restaurant, and realised that all the staff had disappeared. When they reappeared, we were told they were having to close the restaurant, but when we asked why, were told regrettably they were unable to offer a reason. Bizarre! At this point a couple came into the restaurant, having arrived for their booked reservation, only to find a note on the door saying the restaurant was closed. The couple was not offered an explanation and were most unhappy. By this time any chance of a dessert and tea/coffee was out of the question, and although we were offered a discount off our meal we left very unhappy, having had our friend's retirement celebration completely ruined. I cannot understand why the reason for the restaurant closing could not be offered. We are sadly...

I havnt been to Pizza express in a very long time, especially this one. It’s definitely had a makeover since my last visit. The interior is beautiful, with a perfect ambiance for any occasion. Situated in Derby, Iron Gate, surrounded by ample parking. We parked behind the Cathedral. (£2 all evening). A great location. We hadn’t booked a table in advance due to circumstances but the staff managed to fit us in reasonably quick. Customer service was ok, but there’s definitely room for improvement. We got seated pretty quick but it took a while to get served, even for drinks. They were reasonably busy but not fully booked. Eventually our drinks and food order was taken, we applied for the FREE dough balls through the app. (This is a MUST). The dough balls are delicious! The Menu had been revamped and there were many more options than I remembered. I went for one of the new options, ‘Paneer Tikka’ and it 💯% worth the wait. It was Devine! Absolutely Beautiful! Compliments to the chef on that one. Drinks were great too. We also used the ‘Buy 1 get one Free’ option on the app so got a very good deal and discount. My kinda language. All in all, a good experience, the staff need to smile more and the Boss needs to be more attentive to customers as opposed to concentrating on his ‘drink’ he was constantly reaching for. Thank you for the opportunity and...

We chose Pizza Express Derby for our daughters 6th birthday meal as it is a popular pizza chain with locations all over the world. I have heard that they are well-known for their high-quality ingredients and delicious pizzas. However, one thing that particularly stands out is their exceptional service when it comes to organizing kids' parties.

From the moment we stepped through the door they made an effort to ensure that our kids' party was well-organized and enjoyable for everyone involved. They provided a fun and interactive experience where the kids got to make their own pizzas and then enjoy eating them. This is a great way to keep kids engaged and entertained while also teaching them a valuable life skill.

The staff at Pizza Express were absolutely amazing, friendly and attentive, making sure that all the kids were having a great time. They are patient with the children and offer guidance when needed, making sure that everyone is involved in the pizza-making process.

Overall, I would say that Pizza Express is a great place to have a kids' party. Their focus on providing a fun and engaging experience for the kids, combined with their high-quality ingredients and excellent service, make it a...