PizzaExpress — Restaurant in England

Haven't visited a pizza express for years, and my latest visit reminded me why not. This place has just never been for me. There's just no quality or memorable experience here. Took my wife and son on New years Day. Ordered an American classic and a margarita with an upgraded base plus the 3 course pizza for our son. The pizza base's were the same thickness so was pointless upgrading. I've never seen such little cheese on a pizza, it was incredibly poor value for money considering the individual price. Taste was nothing spectacular, a frozen Chicago town from a supermarket for £4 tastes so much better. We ordered a side of chips which didn't even taste like chips, they were soft and soggy so we left them. The kids 3 course was just shameful really, a popular name such as pizza express should be aiming higher when choosing what to offer children. Plain Dough balls with a side of butter to start? A tiny dried up pizza main and then Dough balls AGAIN for dessert but this time with white chocolate side? I can't think of anything worst. It was just horrendous. Absolutely no imagination, quality or time goes into this food. To drink we ordered 2 cokes and a children's apple juice. The coke comes in bottles, tastes flat and is warm. No fresh cold fizzy coke on tap? I mean really? The kids apple juice was a tiny little tub that lasted all of 3 minutes. Atmosphere is rather dull here, you look up and see chef's cooking who seemed to have less enthusiasm than me trying to eat my way through the pizza. Yawning, stairing into space. There was zero spark, zero energy, zero happiness and zero taste and all for a wallet bursting price of £60! Extremely bad value for money. Sorry pizza express I won't be coming back for...

Went there last night, table of two. After 15 mins of arriving we had our drinks order taken, two diet cokes and a jug of water which we didn’t receive until not our starters but until our mains had arrived!! The lady who brought our food out asked if we would like anything else, I then mentioned we had asked for a jug of water 45 mins ago... she did not tell anyone and we still did not receive our water ( what’s the point in asking if People need anything else if they can’t be bothered to actually do it ) the pizza was terrible and soggy. I then spoke to the manager and said I had been waiting for drinks since we arrived and had since had starters and mains, she then brought it over. We decided to give the waitresses the benefit of the doubt because we’re nice people... shouldn’t have done that! We then stupidly decided to stay for dessert in which I ordered and also asked for a glass of Prosecco... this never arrived yet we found out at the end of the meal they had charged us for it! The only decent thing about the meal was leaving at the end of it. We used 02 priority for the £5 per main, and the manger gave us 20% off for the inconvenience but it still came to £40... 2 starters, 2 mains, and 2 desserts with two sets of discounts....

The food was delicious & we were very happy with all the food we received, especially the dough ball starters! However, the service let the restaurant down. We were sat straight away but the person sitting us, who I think was a manager as they wore a plain black top rather than the stripped top, just put the menus on the table & walked away. It was our first time coming to this restaurant so we had no idea how the process worked. We then waited 20 mins for our order to be taken, which we more felt bad for the staff because they clearly didn't have enough people on the floor (only 3 on a busy Saturday evening) but once the server came over they were absolutely lovely! She apologised for the delay & then immediately brought our drinks over to us. The starter took a little while to come but was taken away quickly & our mains came right out. We then waited awhile for a dessert menu & then ordered another drink but was disappointed we didn't recieve a new glass. Overall the experience was good but don't think we would return at the weekend as too busy & they don't have enough staff to...