Pret A Manger — Restaurant in England

CHARGING EXTRA TO EAT-IN!!!! We've been customers since the late 90's in London but we're going off Pret. We always stop at the Street branch for lunch on our way out but it's getting very expensive. £19 for two drinks, a salad and a sandwich..... what really annoyed me was the extra cost per item to eat in! Probably another £3-4 on top of the £19. That was a bad decision. 👎 and then you have to subscribe for the best prices...... seriously all we want is coffee and a quick bit of lunch. Three prices for every item. Madness. Collection of hot drinks was consistently chaotic with customers unsure what belonged to who. Baristas were chucking drinks down the drain. Mine, a pumpkin latte was announced as a vanilla latte but after sitting getting cold for five minutes the batista abruptly said it was pumpkin after all (it was vanilla by the way). Not a good experience and we won't hurry back. You're getting greedy Pret and customer service at this branch has gone down hill a lot. Eat-in costs make customers...

Busy and somewhat stressful visit. Queued for a while to then queue again to get drink…after quite sometime and other customers after me being served I (with great effort) managed to catch the eye of a staff member and finally got my drink which had been forgotten!!…tables needed clearing throughout the restaurant…then a female staff member emptied a large bin..liquid puddled on the floor as she tied up the bin bag…she was then called back to the till where she went directly WITHOUT washing her hands 🙌!!!!????!!!!…..a few minutes later she returned to the bin bag and carried it out leaving a trail of fluid behind her….returning once again to the till area without clearing the fluid up….definitely dangerous to customers who could slip…there were some older people in the restaurant and in the end I got a “yellow wet floor sign” and stood it by the main area of wet floor…..very poor hygiene and...

Lovely breakfast options, great tea and coffee, but all spoilt by the most miserable, unfriendly staff member serving, I've ever had the misfortune to be served by. It wasn't just us either, she was like it with everyone. It made us laugh to read the poster in store (shown). the secret is apparently " real smiles..... friendly banter..... " Not on a Monday morning apparently. I know it's probably a thankless task, I get that, but isn't customer service and a smile part of that job? We went into Clarks village and every other shop worker, bar none, gave us a friendly greeting and a smile.

I hope she's OK, I recommend meditating first thing to help with stress.

Update: I'm assuming that your response to my review is sarcasm, otherwise you really are clueless and your claims to value customer service are...