Southside Bar & Grill — Restaurant in England

Very bad customer service. We've been here in our visit in May, and we love it so being in the area again, I've convinced my friends to join us there for dinner. We were 4 adults and 2 kids. At the end we paid ~£180 When we arrived a bit after 7, we were told that the waiting time for the food was 30 minutes. We said OK. Drinks came after more than 20 minutes. And first part of the food after more than one hour of waiting. The pasta was overcooked, the ribs were dry, the salt and pepper squid was too fried. After another 20-30 minutes we asked where is the rest of the food as we were missing 3 starters and one main, a burger for my son. The server checked with the kitchen and discovered that they missed that part of the order. We said that we don't want the starters anymore but my son was still waiting for his burger. The server said that he will take out from the bill the 3 missing starters and the burger. I said I want to pay for the burger as well as my son will have it, I don't want anything for free. The burger came all burned.... When the bill came, everything was on it. When I've asked why, and explain again the situation, the server who we talked previously hided in the kitchen. We asked to talked with the manager, we've been told that the lady that gave us the bill was the manager by the security lady who listed to us and said she needs to check with the manager. After another long wait a gentleman come and told us to sit down to talk, we said that we just want to pay the food that we received and leave because it's late , it was past half nine, and the kids are tired. He asked the server to give us the bill and we payed and left.

For me was very disappointing as I had so lovely memories from our visit in May. The attitude of the lady manager and the way that they handled the situation left us with a bad taste and ruined the evening. I strongly recommend for them to try to more customer orientated. I have to say that the girls who served us were lovely and showed more profesionalism than...

Awful customer service from ‘team leader/manager - arrogant/couldn’t be bothered attitude throughout visit to this restaurant.

Unfriendly welcome, told to sit at a ‘booth’ like table for 4 people - there were 5 adults. We asked to move to a larger table - told we couldn’t even though there were only 3 other tables in use!! We had to put a chair at the end of the table.

There were only in total 5 tables used by by customers in over the 2 hours we were in this restaurant.

There were 3 waiters (including manger). Female waiter was trying to be friendly but appeared to be doing all the work and told what to do/not to do by the manager including to stand by the bar whilst food was waiting to be taken to tables. Other male waiter hardly did anything, he was going behind bar and out of view of customers.

It took over 2 hrs to have 1 course, 1 drink - there was only 5 tables of customers (including ourselves) during that time. We had to go to the bar to ask to order food. The female waiter asked if we wanted a desert, she gave us a desert board but no one came to take an order. There was only 1 other table of customers at this time. We paid the bill and left, thanking the female waiter.

It is such a shame that the service provided is being determined by this one manager as this restaurant could be lovely.

Oh this manager did come to our table once - he gave us a bill even before we had even ordered a drink let alone ordered or had any food!!!!!

Other reviews have also negatively commented about customer service - needs addressing.

Average food for the price, more a cafe than...

21 July 2020

1h 20m wait for food :( We booked a table for 7.30pm dinner for a family of 6 (one of which is a 1 year old not eating). First impression were good. Waiting staff polite and friendly. Soundings were lovely and restaurant is new looking, very clean and to a good standard of decor. It was a Tuesday evening so it was just a Thai menu available as a Thai chef comes in for that evening someone mentioned. All good so far. Restaurant did not seem to busy as social distancing in place. Ordered food and was advised the policy is to pay up front. Wondered why and it became apparent. We were advised there is a 45 minute wait for food. Errr okay. Then food was not served for until an hour and twenty minutes later. Server said this is why people asked to pay up front, as we would of probably walked off too after half an hour over the stated wait time.

We asked a couple of times if at least the 5 year old child's meal of chicken nugget and chips (there was a regular kids menu still in addition to Thai menu) could be served as he was getting very hungry and upset. After the 1h20m the side dishes and child's meal were served. (The 5yo didn't like the chicken nuggets / bites anyway as they were deep fried chicken balls really).

My Thai Red curry and the side dishes were nice to be fair. The others Pad Thai and Chili Chicken looked nice but were very average, my own Pad Thai is better it was said.

Therefore based on the experience last night, my rating is poor and we'll be swerving the Southside bar and grill for the rest of the...