Subway — Restaurant in England

If I could give zero stars for this facility I would. Called there today to buy some lunch and was confronted by a jobs-worth numpty on the door asking me if I had the track and trace app installed. I replied no but I'm happy to sign the form as I'd done 2 days before when buying a coffee here. I was then told (with attitude) that it was UWE policy that I must have the track and trace app installed to be on site! Considering (as a contractor) I'd completed all necessary rams for attending site, been to numerous other buildings and food courts across site and also been in the same store 2 days earlier (with a pleasant experience) I knew 100% that this was not a UWE policy at all. To top it off there's a desk next to the guy with the track and trace forms that are to be filled out when you don't have the app installed!

Rather than cause a fuss I said (totally calmly and friendly) "no problem, I'll shop elsewhere" to which he replied "no need to kick off mate". To which I laughed it off with my colleague and walked away.

The attitude of this top quality member of staff was beyond a joke, during a time where people should be thankful for people spending money to keep them in a job he seemed that this was an appropriate way to talk to a customer. I feel sorry for the other staff who have to work with someone with such a bad customer service attitude who blatantly lied to my face and essentially called me a liar.

I'll be sure to call by next week and challenge the little...

I visited this Subway today and unfortunately had quite a disappointing experience. I ordered a jacket potato with beans and cheese, and when it arrived, I noticed it didn’t have as much cheese as I expected. I politely asked the staff member if they could add just a little bit more cheese—nothing excessive, just enough to make the meal more enjoyable since I’d paid a fair amount for it.

The staff member responded by saying, “Oh, we only put two scoops of cheese on.” That would have been completely fine if it were true, but I literally watched the other staff member put the cheese on by hand, without using a scoop at all. If she had actually used scoops and that was their standard portion, I wouldn’t have asked for more.

To my surprise, the staff member was quite rude in response. She gave me a very dismissive look, sighed loudly, and even tutted at me, which I found pretty inappropriate for customer service.

Overall, it was a really disappointing experience, and I hope the management can address this kind of attitude so that other customers can have a more pleasant visit...

I am writing to share my concerns regarding a repeated unpleasant experience I encountered at your Subway branch at UWE, specifically with a senior team member, who was an old lady. During my recent visit, I experienced a significant inconvenience with the beverage dispenser. While the previous customer was allowed to select an alternative beverage from the fridge due to the machine's malfunction, I was asked to wait for a repair. This not only delayed my meal but also resulted in my food cooling down significantly, which was disappointing given my time constraints.

Furthermore, when I sought permission to take a beverage from the fridge, the response from this team leader was notably discourteous. Her manner was neither supportive nor polite, which unfortunately mirrored a previous encounter where her interaction was similarly discourteous.

Given these experiences, I strongly recommend that appropriate customer service training be provided to this team member to ensure that all customers receive a respectful and...