Tesco Cafe — Restaurant in England

Not one for reviews usually but this visit pushed me too it. Walk in and order 2 breakfasts and coffees on a quiet Sunday morning, no more than a handful of people in, to be told it's a 30minute wait. Not a problem I thought and sat down. One customer's order was given to another person, when questioned the waitress got very snotty and rude with him, stating 'it's not my fault, you got anything else you want to say?' Before proceeding to tidy up a table banging everything loudly onto the table while she did. 45 minutes come and go and still no sign of our breakfast. When it comes out it is given to another table, only recieved it as they told them we was here before them! Now here's the best bit, so 45/50 minute wait for a full english to be presented with 1 slice of overcooked bacon, 1 tiny sausage cooked on one side well done and the other not, half a soggy tomato, 2 frozen hash browns and a handful of beans complete with 2 cold slices of toast!... so all in all, rude staff, no communication between them, stupid wait times for something that resembled a child's meal and not cooked well in anyway. Add to the list that several JustEat delivery drivers came and went in this time so clearly people not visiting the cafe are given food before anyone in the cafe. Will not be visiting again, had a full english served quicker and much nicer in a greasy spoon on...

We were served a wrong order, we returned it to the kitchen and the cook stormed over to the table, spoke to my daughter aggressively and advised it wasn't her fault and the issue was with the cashier. I asked her to calm down and that the issue was clearly a process issue between the cashier and kitchen not us. The cook then came back slammed my refund down and said loudly to my daughter 'thank you'! My daughter purchased from Tesco a meal deal and joined us to eat, the cook came back a 3rd time and told her she wasn't allowed to eat it in the cafe, despite a Tesco employee doing the same thing across from us. We asked for the manager after the 3rd interruption and he apologized and gave us a card to write a review!! I then proceeded to do my shopping and spent a further £71, I will be using...

Cafe Nicely done up but poor customer service skills. Arrived at the cafe at about 9:50 15/05/25 ordered my coffee and cake. The person that served - no hello, no greeting but half a smile, was unhelpful when asked about internet. Wasn't given a serviette so went to the counter and asked for one - no comment, no pleasantries just handed me a bunch with half a smile. Come on Tesco you can do better than this - teach your people proper customer...