Thai Garden Cuisine — Restaurant in England

The starter tasted nice but at £8.50 each at a minimum of two people, I felt a bit ripped off for the amount and what we had. £17 for a plate between the two of us left me feeling disappointed. Not value for money.

The mains tasted ok but the Curies lacked in sauce and vegetables. It consisted of small pieces of thinly sliced chicken in a sauce only. The flavour was ok but I usually enjoy soaking my rice in some of the sauce from this particular curry, I wasn’t able to here leaving me to eat the rice pretty much separate to the curry. The dishes are also on the smaller size.

The staff made us feel very uncomfortable, constantly watching us and standing no further than 2 meters away from the table. They were waiting to pounce and remove things from the table without notice. I had a sweet and sour sauce taken away when I wanted to keep it for example. At one point about 5 staff members gathered very close to my table whilst having a big debate in their native language. I couldn’t relax.

I will say the staff were accommodating to begin with towards one member of our party who has particular dietary needs. Things turned very very sour at the end when one of the dishes ordered just lacked massively in expectation (hardly any sauce, no vegetables, just a bit of sauce) The female manager repeatedly demanded that we would pay for the dish and at one point had her right fist clenched raised by her side whilst leaning over the table towards us. She spoke in a raised voice whilst repeating YOU WILL PAY FOR IT”. She had to be told to clam down….

In the end she added extras on the bill for a tiny plate of duck sauce and “extra pancakes” we didn’t know we had ??

The bill was brought to us and wasn’t itemised, it was written in Chinese and only had the total amount. She demanded we pay the amount on the ticket. There was £5 taken off the total bill in the end after a battle with her… all of that commotion for £5 off when it should have been £9

I will never return to this restaurant again, the food was ok at best and It’s a tad over priced. They way that female manager/owner acted was very confrontational and unprofessional. Her parting gift to us was“ When you come again this won’t happen again, you will pay next time”

There won’t be a...

My family of four, booked a table for the Saturday evening of 29/01/22. We were celebrating a special occasion. The establishment know us very well as we have been going there for around 20 years for takeaways and family meals. For takeaways we spend an average of £75 and for meals around the £95. When we arrived on the Saturday we were informed that they were overbooked and we would have to wait for over an hour, there was no real apology or explanation, just excuses which changed depending on who we spoke to. We asked for complementary drinks whilst we contemplated either to wait, or order a takeaway. The manager Joanne was extremely reluctant to agree to offer us a drink and said that we could not have anything expensive; which would never have been our intention. They reluctantly provided drinks. We then ordered a takeaway which came to £68 and I happen to ask if we could have a small discount to compensate for our disrupted evening. I have never witnesses such rudeness and unprofessional behaviour from Joanne, who categorically said 'no, you have already had a complementary drink, so we cannot offer you that'. Despite me reminding he, that we had been loyal customers for around 20 years, this had no impact at all. We were so shocked at this reaction, we told them that we will never eat there again. Having now read other customer feedback I can now see how greedy this restaurant is. I was only really looking for a small goodwill gesture, perhaps only £10 off , but they lost £58. They do not value their loyal customers, and this is so...

Made to wait for 2nd sitting, and not all courses correct - we arrived at 8.15 as per instruction, as Thai Garden couldn't fit our party of four in earlier. Fair enough, but we didn't actually get to sit down until 8.40! It would have been nice to sit down on the settees provided, but a large party was already sat there. We were obliged to stand near the front door/bar getting in everyone's way, and generally feeling uncomfortable and self-conscious.

The staff, although very pleasant were very busy and took some minutes to take our drinks order even though we were standing at the bar.

Once sat, crackers and sauce were quickly served, followed by drinks, and our orders were taken. Starters were all good, but the mains not so much - one diner received the wrong rice, and another was served something very nice but it didn't really match the menu description.

Afters and coffees were served in short order, and we quickly had the bill when requested. The bill wasn't cheap; virtually no change form £160 and at least one of us had no drinks to speak of.

This diner was left feeling disappointed with the experience. Although not a particular fan of Thai cuisine this diner was prepared to give Thai Garden a fair shot - Thai Garden missed the target by a margin. Sorry, this diner cannot recommend this...