The Bridge House - JD Wetherspoon — Restaurant in England

Today was terrible I will never be coming back and advise you not to waste your time and money here! I get it’s only Wetherspoons and I didn’t go in with the expectations of being perfect or anywhere near great BUT… First of all we ordered our £30 worth of food after choosing to sit at a table that had yet to be cleared. 4 separate times we had staff walk past without an offer to clean or remove previous customers plates sat in front of us! Instead 25-30 minutes later our food comes out and the guy try’s to place our food on the table with basically no room left! (Due to the old plates and glasses still being there) we had to physically ask for our table to be cleared and wiped as if that wasn’t common sense to do before even attempting to give us our food?!

Then we began eating… my Tennessee sauce had been sat on the side (before going to our table) that long it had grown a skin on the top and just didn’t taste right! They sorted me a new one Then noticed both of our burgers were wrong, mine had requests for salad to be removed which they ignored and my other half’s asked for only lettuce. The lettuce that she received as inedible - the core of the lettuce (that’s not lettuce!) (I can cope with removing my salad even though I had tomato juice and seeds on my chicken burger - at that point I just winged all the unwanted bits onto the carpet)

Next my other half took a couple of bites of her burger and there was a hair found in the burger! We complained and got a new burger meal brought up to us Yet again another hair was found in this meal, in the chips this time! I then decided enough was enough and photographed it as this is valid enough to leave a bad review now. Seconds later I dipped my chip into my sauce and noticed yet another hair on the end of my chip (likely from the sauce pot this time) so I chucked my chip with sauce on to the side for knows where it went (not my problem at this point, care and decency went out the window as you can tell)

When taking the photo of the chip with a hair in it, a member of staff walked past and give a big sigh at us (despite having 3 issues with the food so far) I thought this was a ridiculous attitude to have! Not once were we asked if the food was okay after the mess ups only a big moaning sigh after we found YET more valid reasons to complain about our food! So Yes I did wing a chip with sauce on across you’re tables Yes I did chuck tomato seeds and juices on your carpet And yes I did take home one of your bowls to use at home But no I will never be coming back!

AVOID AT ALL COSTS TERRIBLE FOOD, TERRIBLE SERVICE, NOT SANITARY AND QUITE FRANKLY LAZY TO BE HONEST

Oh and ontop of that when we asked for our table to be wiped I wish I never bothered! The pure stench coming from one of the employees armpits made me heave tell your staff to wash more not only the tables but...

Notwithstanding that it is an empirical fact that Wetherspoons is at the bottom of the league in terms of finesse and the quality of the food served in your establishments…the breakfast at your Chippenham branch ranks as, well the most rank and revolting mess I have ever had the misfortune to be served. Coupled with the absence of care from your staff - it truly was a ghastly experience.

You served breakfast with an egg that looked like it was auditioning for a horror movie - post being sliced and diced into pieces.

I returned the entire plate and your server and his boss reluctantly agreed that it should be replaced with a new meal.

New. Start all over again new.

The “new” breakfast arrived: the sausages were cold, the beans were cold, the bacon was cold, the toast was cold, bizarrely the hash browns were hot, and the new whole egg was also cold. Astonishing accomplishment from the kitchen that a “new” replacement was almost entirely cold.

I complained again. The indifference was staggering. The queue was so long to speak to the manager that I gave up, and given the cold, dismissive reception from the server - what was the point. That is a rhetorical question. There was no point.

Your reputation is barely above average, but you are cheap and usually more cheerful than the morose and moody attitudes that were in abundance. Furthermore, your breakfasts are usually reasonably palatable.

Hugely disappointing, and the aftermath was the feeling of a congealed ball of fat residing in my innards, and a distinctly unhappy stomach for at least another day after the catastrophic catering.

I doubt this will have any effect, or impact on your presentation, performance, customer service and consideration, but if you have any pride at all in your work - perhaps it will prompt you to improve and invest even a modicum of professionalism and integrity into the venue, the food and the attitudes of the staff.

Not even worthy...

Buggy app. Three occasions ordered a particular item of food and food came out wrong. On the 3rd occasion I made sure I clicked exactly what I wanted and guess what came out wrong again. When I pointed this out as ongoing they claimed I was wrong and I didn’t order what I wanted. This made me frustrated, and obviously bite back. on 3 occasions my friends were eating and I was sat waiting. The waiter then walked around to his colleagues and obviously stirred up our dispute around his work place and all the bar maids and staff was peeping around the corner looking at me on our table and walking past throwing more dirty/aggressive looks. It wouldn’t be pleasant for all people but I have social disabilities as it is and this made me real over whelmed and very uncomfortable and some what defensive to the point I was getting angry to the point of kicking off. When the food was corrected it was cold and less on the plate than originally delivered and looked awful the whole plate looked a mess and depressing (no surprise) really as the looks I was getting I wasn’t surprised of more passive dig of antagonisation. It left me paranoid then something would have been tampered with on my plate same stories spitting etc (this isn’t facts obviously) but I was worried of it as of how unpleasant and unprofessional the staff was acting towards me. I then wasn’t hungry due to the stress of everything and felt unwelcome, I asked my partner to get a refund so we can just leave. Awful staff in my opinion, unprofessional, unpleasant. I’ve had so many bad experiences (here) out of all the weather-spoons I have attended. And others like Devizes and Melksham branch are pleasant and helpful should an issue arise. I would avoid this branch if this wasn’t a meeting place for my partner and our friends. Certainly won’t...