The Empress — Restaurant in England

Awful food and shocking service. We paid for 2 adult 3 course Sunday roast meals and a kids 2 course meal. I started with the onion soup which was scolding hot, even after waiting more than 5 minutes for someone to bring me a spoon to eat it with before I went and got my own, it tasted like it had been microwaved. After a disastrous start the main got worse. After clearing our own plates onto another empty table near us i went to get my carvery and most of the trays were empty, they had no yorkshire puddings, peas, potatoes, cauliflower cheese or parsnips.When I asked how long it would be I was told " I don't know how long it will be, it's in the oven, I'm not in there cooking it". Myself and my little boy had eaten our carvery by the time my wife had even been able to put anything of a decent meal on her plate. Desserts were ok, I just ordered mine and my little boys as my wife had just started her main but when I went down to order my wife's dessert about 10 minutes later I was confronted by a " haven't you already had a dessert" from an ignorant member of staff behind the bar. Absolutely shocking and will never go there again, even if it's...

Just been to the Empress for Carvery. Myself and my partner both left most of our dinner. The pub is well in need of a good clean, tidy up and severe maintenance. I am a dog lover although do not believe that dogs should be in a place where you have paying guests eating good!!!, there were 4 dogs approx a metre away from where Carvery was served. All the staff were not very presented, did not give a good impression of hygiene. The food...... The Carvery set up is rediculous, no where to queue. The meat was not carved very organised, different meat all carved with same utensils and different meat all on top of each other. Loads of veg, all in silly little pots, all had no taste. Yorkshires burnt and dry, no mash!!!!, roasts ok😀. I never leave a thing I'm so greedy although could not eat that.......oh yes n the table n chairs we sat I felt like they would callapse. DO NOT TRUST THE GOOD REVIEWS, THEY MUST BE BEST FRIENDS WITH THE PUB OWNERS. We would have asked for our money back although probably would have been beaten up. Lesson learned will never...

Walked into the pub and was asked for my ID straight away before I even ordered a drink by the bar manager (I think). Said I wasn't ordering alcohol so he said that was ok and let me order. Once I ordered a non alcoholic beer with the barman all the barman saw was a pint and asked for my ID again. Me and the barman had to explain that it was a non alcoholic beer. I later ordered another one just before he brought the drink over he topped it up with Morretti beer from the tap.... I refused the drink.

The fact that the "bar manager" rudely asked for my ID before I asked for a drink and then topped up my non alcoholic drink with beer makes no sense. His excuse was the fact that he changed the "barrell" and it was warm so he decided to top it with cold beer.

Luckily I saw this. I haven't drank alcohol in quite a few years and with me driving all the time touching alcohol is potentially...