The Press Room — Restaurant in England

Firstly - hats off to the young woman that initially took our order, she actually seemed to care and wanted to help, but was clearly hamstrung by the battle-axe of an owner...who, for someone working in hospitality, had no concept of customer service.

Our food was basic, poorly portioned and definitely not worth the price listed on the menu. When we complained the owner instantly got defensive and simply told us "we never have complaints, so it must be you!" Eventually after several minutes of back & forth (including the threat of them calling the police), they reluctantly gave us a discount...at which point we thanked them, paid up and walked out thinking it was over, but the owner then followed us outside berating us as we walked down the street.

I have never experienced such a bad attitude from anyone in hospitality, let alone the owner of the business...someone who should have a vested interest in providing a good level of service for their customers. If you enjoy miserable people and poor service as entertainment with you meal, then this is the place to go - otherwise,...

Very poor experience - called in on NYE to grab some lunch with my family. The two young girls had faces like long weekends and were very unwelcoming. Ordered coffee when we arrived and also requested food menus. 40 minuets later and 2 tables who arrived about 20 minuets after us had their orderers taken for food , the young waitress who was serving glanced over at our table several times but didn’t bother to come over and take our order , she looked lazy , lethargic and uninterested. Staff need some happy pills and a good kick up the backside! Paid for the coffees and left and certainly won’t be returning ! Walked over the road to a proper establishment the Flying Dutchman was served immediately , staff were friendly and attentive , maybe the owner should send them here for some training and see exactly what good customer...

Stopped in Leominster in search of food on a bank holiday and this was one of the few places open. I ordered Quiche with New Potatoes and Salad. I was asked if I wanted my quiche hot which I did and it came out cold. The new potatoes, well let's just say there was nothing new about them, it seemed like they had been reheated about 4 times, they were wrinkly, dry and floury. The quiche was cold and flavourless and the salad looked to have been assembled by a child. I've never been to a restaurant or cafe and not eaten the food before, but I did here it was completely disgusting. My girlfriend had the beef stew which she said was good.

To top it all of I still paid full price for the meal and drove back to London hungry. Never again.

Don't be fooled by the 4.3 star review, that's...