The Scruffy Duck — Restaurant in England

Absolutley disgusted & appalled at how bad Christmas lunch was! We told the manager at the time of booking (months before) that we would be bringing a 4 week old baby with us & so he would be in a pushchair. She told us we would have a little bit more room at our table for it. When we arrived, we expected to be seated straight away but were ushered into the bar to grab a drink while we waited for our table. It was so busy with everyone waiting & then they told us we were to be seated at a table that was in the bar in the corner of the room next to the Christmas tree. I struggled to get the Pushchair through all the people then other people had to help us move the tables & chairs out the way! The sitting for everyone was booked for 12pm, starters didn't arrive until 13:50! Myself & my daughter had the soup which was served with half a slice of normal buttered brown bread. My partner had the Prawn cocktail which was tasty but looked utter rubbish. The main meal then took at further 75 minutes to arrive. We could see other people finish their dinner at the other side of the restaurant 45 minutes before anyone had recieved there's in the bar area. The main was ok. Not impressive. 2 roast potatoes with no stuffing or pigs in blankets for Christmas lunch is just appalling. It then came 3pm, the next sitting were piling in the bar when we were still waiting for our 3rd course. I noticed 1 table opposite us had left before they recieved theirs! The dessert was the worst course of all! 2 of us had the luxury Trifle which was far luxurious being served in a plastic cup we could have bought better from the local supermarket. We didn't even bother eating it. The coffee & mince pies were none existent. £80 per person is disgusting to charge people for the chaos that Scruffy Duck made people endure for Christmas. Get more staff, don't put sittings too close together to make people rush or atleast serve meals on time so they have enough time to eat! We USED to really enjoy this place but after that we won't ever...

Me and my partner went for breakfast last Sunday. We waited over an hour for our food before we questioned where it was. There was only 4 other tables in the whole restaurant, we asked where our food was after an hour to be told 10 minutes. So we said okay and waited, when everyone around us was getting their food before us we asked again for the waiter to ask the kitchen, as we were sat by the pass we clearly heard the chef say they did not have our check, yet front of house did? Me and my partner have years of hospitality and management experience so we are normally very forgiving however the attitudes of staff, the kitchen especially , speaking to their young staff appallingly, shouting at them in front of customers was not ok. We were not even offered any apologises for this experience and we then paid for our drinks and left without eating. By the time we left it was nearly 12 o’clock. I have contacted the restaurant since this experience to let them know my feelings but have received no reply in a week. Overall extremely disappointing experience, we have been many times but we would seriously...

I booked online at the start of December for 22nd December, knowing waiting to book this close to Christmas would get hard. I had put a note on the booking, requesting a table in the dog friendly area.

Then just a few days before the booking, I got a phonecall saying I couldn't actually book the dog friendly area. This isn't stated on the booking page, it took weeks for them to actually tell me, and it was now probably too late to book anywhere else. I am advised to call up before I set off to see if there were any tables free in the dog friendly area. I then get an automated email cancelling my booking! I did not want my booking cancelled. I would have just left the dog at home if there weren't any free tables in the dog friendly area.

I then call back, get the answering machine, which is full, so I can't leave a message. I then message on Facebook and there's an automatic reply saying it's not monitored but states an email address. I email and never received a response.

Thankfully, I managed to book elsewhere as there had been a last minute cancellation....