The Shrewsbury Coffeehouse — Restaurant in England

There's nothing wrong with the drinks or food here. All good stuff. But the staff need a reminder that when you walk into a cafe and you are the ONLY person at the counter (no queue) it's customary to say 'hello' and serve you at once. The two clowns who work here have little interest in this. I might as well have been attempting to be a HORSE WHISPERER. Just because you have a beard and trousers which are too tight (well the male clown did) doesn't make you a social media/coffee shop business genius. Say 'hello' - say 'good morning I'll be with you in just a moment', don't carry on with your behind the counter chat just because some chocolate brownie eating Guardian readers have given you 5 stars on instagram. And please slap the customers who are SHOUTING banalities into their mobile 'phones. I do not want to know that 'JOHN IS ON HIS WAY BUT CLAIRE IS A BIT LOST' - this adds nothing to my life. Run a good business. Make people...

There are only a few places in Shrewsbury that serve excellent coffee and this is definitely up there with the best. First of all the customer service was really good, the staff actually seemed interested in our day and what we were up to which is always nice. Secondly, the simplicity of what is offered and the relaxed vibe made it a very enjoyable 'coffee & cake' experience.

You won't get much more here menu wise, but with them offering a wide spectrum of events in the evening hosted by local acts and artists, there's very much more going of than just the relaxed coffee house that it feels like, I'll be back for a jazz night or comedy night or a quiz...

It's such a shame. We've always been regular visitors to this lovely place. I've never had any issues with customer service but today they seem to have new staff that are just downright rude. We had a miscommunication with our order and we were met with an attitude of tough that's what you ordered. It was dealt with afterwards but Staff were still hostile. Staff seem like they don't want to be there and seem abrupt and unapproachable. Having been a manager in another independent coffee shop in Shrewsbury it upsets me to think customers are being responded to in that way. I would never have allowed...