The Stonemill — Restaurant in England

Nice warm place plenty of room various seating areas, not welcomed at the door so found our own seat. Was not sure of the protocol so asked at the bar. Chose meals and state table number. Queuing was a little difficult as no one knew which queue was for which..meals or drinks 🤔 and some people got disgruntled as thinking people were pushing in. Whilst ordering our food, the member of staff took a phone call cutting us off mid sentence! (Obviously quite understaffed but the staff working were friendly and polite at all times) Informed the meals would take 1 hour to have as they were mad busy that day and when they have taken the carvery down ‽. Strange ... to take the carvery off when it's a carvary place to eat 😳?? And what we actually went for as it was a Sunday. We could see the carvery area still had plenty of food on counters ?? so again felt confusing to us to stop carvery servings . We got told by staff "Too many had already been in and they did not accommodate for more customers wanting a carvery" It was 2pm !! So with that information had to sit back down to check out the menu and reorder our different choices, joining the queues again. Drinks alittle pricey but not overly. Our meals arrived as stated 1 hr later. Photos make the dishes look nice but in actuall fact this is pub grub served on a very large plate making them feel they are serving fine dining and charging for that dining.

The steak was ever so small in portion size and not cooked to the specified choice, charred too much on the outside, so tasted just burnt ..and alittle over done, no sauce/s to complement it and no options to buy some on the menu, the dish was tasteless no flavours what so ever, a very dry dish .

The salmon again looked nice but the mash potatoe was watery and flavourless, they had a yoghurt sauce with cranberries, this made the mash potatoe very cold bland and really not nice to eat at all. The salmon slightly over cooked and again portion size so small that it was more suitable for a child as an adult. The spinach under the potatoe and salmon ended up being very soggy and cold. The pricing of these dishes does not warrant the quality or quality. The chicken skewer look great but on reflection it was only 4 pieces of chicken breast with some peppers and onion. Again no choice of a sauce to compliment other than the wee little pkts of vinegar brown sauce and mayo, so making this meal very dry to eat. Plenty of chips, side salad was okay but the garlic butter for the bread was not nice and so could not use it . Again for the price, these meals are quite small in quanity and not really good quality for what you are paying. Unfortunately not the first time to be very disappointed with this venue, group decision not to go back to this place for any meals...

We used to go here all the time but everytime I go here there is an issue. The staff are really friendly and helpful but they are run off their feet as the place is understaffed both in the kitchen and on the floor.

We went last week and we're told there was a 50 min wait for food, only carvery was avaliable straight away which was okay as that's what we wanted but there was one poor man on his own doing the carvery and he was running around like a headless chicken trying to carve meat and restock vege. I have to say this man was lovely and very, very helpful and didn't moan once but it was actually uncomfortable to see this man trying to do 100 things at once. We went back yesterday to be told there was no pizza or carvery being served as they were too understaffed despite there being war last week when customers kicked off over wait times.

I believe the owner has stated they need to save on wages. I don't want to get anyone into trouble but the member of staffed who we spoke to was visibly upset about the situation as they had had a barrage of abuse from angry customers. They said there were 4 floor staff instead of 10 and 2 chefs instead of 6. The carvery was all out but there was no one to serve it, so all that meat and vege would go to waste. As a vegetarian I only wanted vege but I couldn't even have it.

We left and went the Toby carvery up the road that was actually better value for money and delicious.

I won't give money to company that thinks it's acceptable to use their...

A comedy of errors. Ale barrel was changed and not pulled through properly: tasted horrific. The following items had been taken off the menu due to lack of delivery/chef (apparently ill?): any curry, any pizza, steak, chicken, gammon off menu. Bar staff told one of our table the wait would be an hour; simultaneously, another of our party were told forty five minutes. Soup arrived: it looked like porridge and none of us could identify the vegetables used - possibly potato? Dish was sent back to the kitchen and alternative starter offered but not taken. No refund offered. Final starter took thirty minutes longer to arrive. Round of drinks offered as recompense. Chef walked out and left one chef in kitchen - we were told our wait would significantly increase. Three of our party had ordered salmon. Only one salmon left in the kitchen. Two of us reordered (with the minimal choice left on the menu!). No refund offered, even though the items we chose were significantly cheaper. Steak and ale pie pastry crusts raw. An hour and a half between our first main being served and our final main being served. We arrived at 7 but didn't eat until 9.30! No refund offered. No manager seen at any point to apologise or other. The wait staff seemed very stressed and unsupported. Went to bar to get drink, all staff had disappeared. When we finally left, we tried to acknowledge staff, none around at all: a...