The Two Brewers — Restaurant in England

** Tried to double charge for food. ** Rude service from two out of three staff members. ** Too many food menus but hardly any vegetarian options. Even staff doesn't seem to know what is offered.

We went there on Sat 26th Jun 2022 for lunch. There were several menus on display and when I asked the mature gentleman who served at the till, he pointed to a board with 3 course meals and said that we can't order just one course and must order at least 2 courses. So went on to order 3 meals and later on I noticed children's menu. Even though he saw that we were a family with a kid, he never mentioned children's menu until I asked. Then finally ordered 2 course 2 adult meals, 1 kid's meal and drinks. After a while, he came back and said it was the wrong menu that was only applicable on week days and handed us a different menu. Again we ordered 2 main meals and a kid's meal. He said he will refund the previous order minus drinks and recharge for new order. I then asked receipts for both orders and realised they have not refunded for kids meal in the initial order but charged for that again in the second order. When I questioned it, mature gentleman asked a lady to sort it out. When I pointed out, she said "it's not his fault, it's mine, I did second order" then re-issued receipt for second order without charges for kid's meal. During all these conversations they were never polite and infact was rude. Never apologised for trying to overcharge me. Even if it was a genuine mistake, they should have said sorry when I pointed out. They behaved like it was my mistake. The only person appeared polite was the younger gentleman (teenager I think) who served us food.

** So my advice to anyone who wants to go there is to ask for receipts and double check what you have been charged!

Response to your reply:

Staff never apologised (used "sorry for the mistake" or something similar. I didn't say they were deliberately over charging because I cannot read minds to know that. But they didn't know what was on offer that day or took due diligence to refund the correct amount. If I didn't ask for initial receipt to review and paid for the second order without questioning, they would have double charged me for kid's meal. So absolutely stand by my above review.

My review wasn't about food quality or quantity. Food was OK, nothing spectacular but ok. Yes my husband ordered nachos because he was hungry. That doesn't mean service by your staff was brilliant!

Intension of my review was not to get anything back from you even though someone saying "sorry" would have been good. So I have no particular reason to contact...

We booked a table for 4, Tuesday lunchtime. There was a large blackboard with some lovely dishes on it. However, we were told NOTHING on the board was available. The menu provided on the table was quite limited. Three of us received our food & had to start or it would have become cold. The fourth finally received hers a good while later. I feel you should be informed when you book if specials are not available OR rub the board clear. It is misleading. We also got the impression that we were being hurried, staff clearing the table almost as soon as we had finished . The room felt cold. I am sorry to be negative. The actual food we did order was nice. A shame, just not a good experience. We won't...

We were driving through Onley and needed a Sunday roast and spotted this pub.

It's a typical locals drinking pub with a large traditional restaurant pub room. We ordered two pork roasts. When it arrived it was a great size portion but not enough gravy and as soon as I was about to ask for more the lady walk-in with a gravy boat and extra apple sauce.

The carrots were cooked perfectly Al Dante and the pork meat, roasts and Yorkshire pudding was perfect too. It was exactly what we were hoping for.

Nothing pretentious, just great food in a traditional English pub in a traditional English Market...