Tom Yam — Restaurant in England

Unfortunately I was given food poisoning from Tom Yam at 6pm Sunday, 29th October. My partner and I visited for my birthday and wanted to try a different Thai as we usually go to the Chilli Banana. I ordered laab gai & duck in holy basil and my partner ordered duck spring rolls and chicken red curry. All tasted fine except the laab gai (was quite tepid in temperature, but thought no more of it).

I woke up at 4am (my birthday) with the telltale food poisoning symptoms (temperature, projectile vomiting, diarrhea and stomach cramps), which lasted 3 days.

I'm not someone who wishes to damage a restaurants reputation unfairly so I did call Tom Yam on Monday 30th October to inform them of what had happened, I was told that they would check if any one else had called in and they'd get back to me, I didn't receive a call back so I called again on Tuesday, the man apologised and offered me a £20 voucher "to use next time you visit". I don't think he understood a first impression as bad as this one will ever be remedied.

I did expect at minimum to be refunded for my meal but unfortunately this looks unlikely.

Service was good but there was only around 10 customers in that night so that is to be expected. Restaurant decor is nice and modern.

Price wise, £88 Inc. 10% tip for 2 starters, 2 mains, 2 beers, 1 cocktail and...

This is the biggest menu that I’ve ever seen this year. The restaurant looks nice and cozy. Staff are very helpful. The prawn cracker is delicious with sweet chilly sauce. We ordered beef and chicken stir fry and Sea Bass and Beef sirloin Weeping Tiger, which the chef cooked to medium rather than the 3 chilies on the menu(we asked for Medium spicy), it wasn’t spicy as a result and probably should have stuck with the menu description these . Taste like normal Chinese restaurant quality. Probably we ordered wrong food. We should order some Thai food in this Thai restaurant. The sea bass with Ginger is ok, sea bass is fresh but taste plain,not impressed. Highly recommend:Egg fry rice. The Long Island ice tea cocktail is absolutely taste fanstastic and looks beautiful. Anyway we do enjoy our reunited time together. Extremely impressed with their service. Nice tableware. All staff are...

Very nice, good service, pleasant surroundings but it always strikes me as quite dear, even excluding drinks. The food is beautifully cooked and presented but I always seem to come away feeling slightly disappointed with the meal I have had. The beef massaman curry gets a one chilli mark on the menu but in reality I could not detect any chilli heat in it at all. I have had massaman curry elsewhere, including in Thailand, and it should certainly have some chilli kick in it which is probably why I was a little disappointed. My wife had prawn and squid stir fry which also gets a one chilli mark but that had a powerful chilli kick to it and was much hotter than the massaman.

I remain undecided about the Tom Yam. I am always pleased to go but not quite so sure about it after I have been then, after a while, I'll try it again, then return to the beginning of...