Verandah Indian Restaurant — Restaurant in England

We called a few days in advance to book a table for a special occasion. On the day of the booking we were running a few minutes late so we called the restaurant half an hour before our reservation time to let them know. They said it would not be a problem. We got there 7 minutes after our original booking time and I gave my details to the person at the cashier. He was the rudest employee I have ever encountered at a restaurant…He loudly berated me for being late and insisted that I did not call in advance even though my call logs clearly proved otherwise. He was not willing to listen. When he kept going on, I asked if the restaurant would be able to accommodate us or not, because by this point I had been standing there for quite a while with my little daughter. This got him more worked up and he made more rude comments before saying that he would have to check first because their restaurant gets very busy. All of this was relayed to me in a very impolite, aggressive tone. Needless to say, I was no longer interested in dining there and chose to leave. We went around the corner to Ampthill Tandoor instead. Amazing, friendly service and delicious food as always. We live in the area and have been eating at Ampthill Tandoor for the past 10 years…we’ve never been let down. Our evening was salvaged thanks to them. We regret ever deciding to try Verandah! They need to teach their employees the basics of good customer service because this entire incident was completely unnecessary. Now that I’ve read past reviews, I see that this is not an isolated incident. Others have also complained about “grumpy” staff who didn’t make them feel welcome. Saw another review saying the manager called his wife a liar! Shocking! I’ll never return & advise others to go...

Verandah Indian Restaurant – poor food, service & dismissive staff - avoid!

My recommendation based on my visit to Verandah Indian restaurant would be to choose another Indian restaurant.

Here is a quick overview of my experience.

Ignored on arrival at the restaurant Waved at by the waiter to come in and take our seat Given one menu between 4 people Given no drinks menu, then had to ask to place a drinks order Asked 3 times to order Waiting 25minutes to order Seeing the table next to us cheer when their food arrived, putting us off ordering starters Waiting staff came across rude The restaurant atmosphere was rushed, chaotic and loud 1hr 30min wait for our food No check back by restaurant staff Nobody asked us if we needed anymore drinks We asked for the bill multiple times Our feedback based on our experience was dismissed by staff when we highlighted our concerns. They came across rude and full of excuses Following multiple emails, the restaurants final proposal to rectify this issue was to offer 10% off a future bill. (I politely declined as previously mentioned I would avoid this restaurant)

Having read previous reviews for Verandah Indian Restaurant I recognise some of what others have written about the abrupt dismissive tone...

Unfortunately, manipulative, lying, incompetent staff (read the whole conversation). Forgot my order. Then when I asked about it the guy lied and said it had already been brought out and my mate had eaten it, but they'd make another one. When we explained that was not the case - my friend can tell the difference between lamb and chicken - a second guy also came to the table trying to gaslight me and my friend saying the same thing!? Poor customer service to say the least. ................... Reply: COME ON WE'RE NOW ONTO THE 3RD DIFFERENT EXCUSE. FIRST TWO OF YOU LIED AND CLAIMED IT HADN'T BEEN FORGOTTEN AND MY MATE TOOK IT, THEN YOU WERE SAYING THE DISHES SOUNDED ALIKE? NOW ITS BECAUSE OF THE NUMBER OF STARTERS WE ORDERED TRYING TO BLAME US AGAIN SOMEHOW 🤥 UNBELIEVABLE. IF YOU ARE GETTING CONFUSED PERHAPS DIFFERENTIATE THE ORDERS BY WRITING APPETISERS AND MAINS ABOVE THEM, ITS REALLY NOT DIFFICULT. OR YOU COULD JUST FORCE PEOPLE TO ORDER STARTERS ONLY TO START AND MAINS AND SIDE DISHES ONLY FOR MAINS. THIS MAY SUIT THE WAY YOU GUYS DO BUSINESS BETTER. I LOOKED ON HERE AFTER MY MEAL AND SAW A LOT OF COMMENTS ON YOUR ATTITUDE TOWARDS CUSTOMERS, AND IT SOUNDS LIKE WE RECEIVED THE SAME TREATMENT. THE FOOD DOESN'T EVEN COME INTO THE EQUATION. PEOPLE DON'T COME OUT TO BE TREATED...