Wamimichi Noodle Bar — Restaurant in England

Today, my friend and I popped into a restaurant we used to frequent, and I have to say, it was a letdown. We have been regular, though I have not gone as much recently. However, this time, I could not help but feel things had gone downhill. The staff’s attitude left much to be desired, and the drinks were subpar.

When we walked in, a staff member curtly told us to sit down and turned his back on us. Suddenly, he tossed the menu onto the table and immediately began pressing us to place our order, not even giving us a moment to settle.

As we started ordering, he completely ignored us when we mentioned we were regulars, prattling on with whatever he wanted to say. When we were finally ready, he stood there, visibly impatient. The moment we paused to think, he walked off! I have never encountered a server in the UK so impatient — it felt like he could not be bothered.

We ordered starters and mains, but he did not even ask if we wanted them served separately or together. As a result, the mains arrived first, with the starters following much later.

To top it off, when the food arrived, there was no cutlery. We asked, and he dismissively told us to fetch it ourselves, his disdain making us feel more like prisoners being scolded by a guard than customers in a restaurant.

Throughout our meal, he kept trying to sell us other products. We mentioned that we had bought what we wanted not long ago, but he seemed intent on pushing more.

As we ate, there was still over half an hour until closing, so my friend ordered a ready-made dessert. He grudgingly took the order, but it did not arrive until just ten minutes before closing. My friend barely had five minutes to finish it before he came over and ordered us to leave because they were closing up.

In addition, just five minutes before closing, other customers walked in to order food. He told them they could not dine in but could order to go and then loudly grumbled about how it would keep him from finishing up. While he did not say it in English, every dine-in customer who understood Cantonese got it, which felt unprofessional.

It got even more ridiculous when it came time to settle the bill. He did not ask if we wanted to split it or if we were members, so we had to bring it up ourselves. And once again, he barely listened to us, just plonked the bill down, leaving us to figure it out ourselves.

This place was known for its welcoming service back in the day. The staff would always ask for our feedback, be warm and friendly, and encourage customers, including us, to return. They always asked if we were happy with the food and if we needed to split the bill, and they never pushed additional items on us. We often returned because they made us feel relaxed and valued, explaining the menu and genuinely asking about our experience with the food.

The food quality used to be a real treat—they put proper effort into maintaining authentic Hong Kong and South east Asian flavours. But today, it was a real let-down, especially the iced lemon tea, which bizarrely appeared to have milk added, giving it a colour more like chocolate milk than tea!

In the past, I felt this place brought together the best of Hong Kong hospitality with UK dining culture, a combination I genuinely enjoyed. But now, it has all gone a bit pear-shaped. The service and quality have dropped, leaving me wondering if I will...

Ordered from them through Deliveroo tonight just before 7pm. I was prepared to wait until the estimated delivery time of 7:55pm because their food is so nice. But, 8:20pm rolls around and my food still hadn't arrived. I called the restaurant and the driver called me back to say he was lost. I direct him and he eventually pulls up. He then admits to me that he got lost due to the fact that he only put my road name into the maps, he didn't bother adding the post code in, or even the house number! And what makes it worse is that he has delivered to my house before, too! He told me he remembered the house when he pulled up! Go to open my food, only to find that one whole portion of chicken gyoza is missing, and all of the food is cold (though I did expect it to be cold, considering he was over 30 mins late delivering it in the end🙄). I called the restaurant right away, only to be told it wasn't their driver, so to call Deliveroo. They offered me a measly 5/10% discount off my next order, but that's all they could do. I called Deliveroo and they confirmed that it was in fact the restaurant's driver, not theirs (I already knew that though, as the app wouldn't let me track the driver). Never the less, they still credited my account for the full cost of my order- for something that the restaurant f'd up, not them. I'm happy with Deliveroo, but 100% unhappy with Wamimichi. May never order from you again as this isn't the first time a driver completely messed up. Last time he delivered completely the...

This is my online experience, delivery via Deliveroo.

Of late and it is a shame as it is difficult to find quality Chinese takeaway in Luton, the prawn toast is tasting off, sour in fact. This is the 3rd time this is happening. Wamimichi need to throw old food out or complain to supplier if purchased fresh / within best before date. At some point a customer is going to get food poisoning. Chicken Yakitori - some pieces tasted off for the first time. Chef & team please taste all options while you are cooking. Will not make further purchase for now but may try sometime next year to see if Wamimichi makes improvements.

Also for customers to order directly from Wamimichi's online page, instead of using Deliveroo, Just Eat etc. There is something wrong with the online site, it is considered suspicious, not secure by security app, Bitdefender, so some customers cannot purchase directly...