Lounge-33 — Restaurant in England

Best place to spend time and money in Luton. I am only staying a short amount of time in this town but I was lucky enough to have discovered this lounge! I have been around the uk and various parts of Europe and this has to be the best value for the price but that isn’t a factor here. The staff make it feel luxurious and exclusive and the decor accents very well! I was almost skeptical about the food pricing because it was cheap for a lounge but i will truthfully say I ate the best burger in all of England while visiting lounge 33. The price overall was shockingly low because of the experience. I think the staff, food, atmosphere, and pricing is phenomenal. I wish I could bring all of my friends here from USA just to experience how great...

I rarely leave reviews, but my recent experience at this establishment compels me to warn others. We placed an order for a specific shisha flavor, only to receive something entirely different. When we brought this to the attention of the staff, our concerns were met with a disheartening combination of indifference and dismissiveness. The management’s behavior was the pinnacle of unprofessionalism—rude, unfriendly, and completely unapologetic about their mistake. It's one thing to err, but it's another to show no intention of making it right. This place has shown a profound lack of customer service and respect, making it a venue I can neither recommend nor plan to...

If I could rate my experience with this place without giving any stars, I would. The scenario was simple: we ordered a shisha flavor we were eager to enjoy. What we got instead was a completely different flavor—a mistake that could have been easily forgiven had the staff shown any interest in correcting it. However, their indifference was eclipsed by the management's outright rudeness. Instead of finding a solution or offering a sincere apology, they treated us with contempt. It's astonishing how the basic tenets of hospitality were ignored. I regret stepping into this establishment and advise others to avoid it if they seek a...