Wyndham Arms — Restaurant in England

This is the first negative review I have made on this and in general I always try to give people the benefit of the doubt but I have just been to the Wyndham Arms and experienced the worst customer service I think I have ever had.

Having bought a couple of drinks and snacks and asked if we could sit outside and put up one of the umbrellas we were told to be careful as one of the outside parasols was broken.

We tried to put up the parasol that we sat at but found the cord was detached from the handle mechanism used for putting up the umbrella and clearly broken. In the process of putting it up a grey haired lady came out and asked us “if either of us had an education”. She then proceeded to accuse us that we had broken the parasol and told us to move away from it. Initially I thought she was joking as couldn’t believe someone would be so rude to a customer but very quickly realised she wasn’t.

I worked in many restaurants, pubs and customer service roles when I was younger and would never dream of talking to a customer in this manner. We didn’t force the umbrella, we noticed the cord was already detached when we initially started to open it.

I feel really shocked about being talked to in this way as a paying customer, it spoilt what had up to that point been a lovely afternoon. I certainly won’t be returning and will advise all friends in the area to avoid too.

I would like to point out though the other lady working behind the bar was...

I've visited this pub many times during the last 23 years, I travel to Salisbury from Portsmouth just to enjoy this place and its excellent ales.

I last visited this pub on 15th July 2023 and it's as good as it's ever been. Great selection of Hopback Ales, as always Summer Lightning is wonderful, so too is GFB, I loved the Citra and the Garden Party was a new brew for me and I loved it too.

I spent a great afternoon in this pub on 13th Jan 2024, it's as...

Saturday 14th June 2025 This pub is a grand locals pub with snugs and carpeted rooms which are full of friendly locals This pub tonight had good friendly staff. There was 6 hop Back brewed hand pulled ales on When in Salisbury, this real ale pub is an essential visit for people drinking real ales Keep up the good work all involved in...