Green Owl Brunch & Café Buckhurst Hill — Restaurant in Epping Forest

Very overpriced with poor service when things go wrong. Sure, they have some good food here, but at these prices you'd expect that. However fruit juices at nearly £7 a pop can hardly be called "affordable".

However, many dishes are sub par. The three egg omlette is smaller than most properly-made 2 egg versions and rubbery to boot. Their french toast and latkes share the same strange qualities of being burnt on the outside, raw inside and mushy throughout. The latkes were made with old mix too, which you could tell because of the grey interior. Sometimes, sanwich fillings (e.g. roast chicken) taste old, which is a sign of a business playing fast and loose with quality.

Final straw for me was atrocious customer service after they failed to deliver one whole breakfast when we ordered on delivery, being seemingly disintetested in our experience, or in taking ownership of the issue. Perhaps they're more worried about making money than customer happiness, who knows?

But at these prices, I'd expect better service.

P.S: And apparently they have no compunction in breaching your personal data, in contravention of the UK Data Protection...

After an order from Deliveroo it appears the Green Owl have hired Stevie Wonder to make their sandwiches and he hates making sandwiches apparently.

The ciabatta turned up as dry toasted bread and no sauce (we requested both sauce and butter in the ciabatta). I can't even go into how they butchered the revered club sandwich, it would break your hearts. I wouldn't be surprised if they made it with their feet. They essentially gave us half the ingredients and we had to finish the sandwich ourselves.

When we called up to discuss she proceeded to blame Deliveroo, as if Deliveroo made the sandwiches themselves. Apparently no one has butter anymore anywhere in the UK and we should just deal with it.

If i could award 0 stars I would, one of the sandwiches had 4 ingredient's and they missed out 2 of them.

Reading previous responses to reviews I’m certain the owner will be appalled and pass blame onto...

Since Buckhurst Hill has a limited amount of choice I do eat here. Does this make it good ? Not really however if you are selective such as sticking to omelettes these are ok. But the variability between the choice of dishes being either ok/fair to ridiculously bad is bizarre.

People of Buckhurst Hill are generally not fussy and kind hearted and also don’t mind paying the owner for very over priced food, in reality this place is a disaster.

I’ve considered several times having a word with the owner but he’s rather tacky dressed that I don’t want to particularly approach him.

In my opinion both the greasy spoon caf and the organic cafe up the road, depending on what floats your boat...