Domino's Pizza - London - Epsom — Restaurant in Epsom and Ewell

I ordered the Vegi Supreme Pizza from Domino’s, but what I received was a Vegi Volcano—a completely different product than what I expected. I reached out to customer service immediately and was asked to send a picture of the delivered pizza. However, my experience only worsened from there. During multiple follow-up calls, I was left on hold without any explanation, and on one occasion, the representative cut the call abruptly without offering any real help. When I attempted to speak to a manager to resolve the issue, my request was ignored, and I was again left on hold and eventually disconnected.

This experience was extremely disappointing, not only because I received the wrong product but also due to the unprofessional and dismissive attitude of the customer service team. I feel that my money was wasted, and the overall service left much to be desired. I hope Domino’s takes steps to improve their communication and customer support so that no other customer has to go through this...

Awful experience with this Dominos just now. Had the wrong pizza delivered, called to get it changed, I was sent a meat pizza and I am vegetarian so cannot eat the one I was sent.

I got through to a woman who insisted I was sent the right pizza, and that despite their website saying it was vegetarian, it was not. She then said there was nothing they could do to fix that and won't be sending me my actual pizza. Rightfully I was upset at this and the women said 'if you're going to get upset I'm not helping you' and hung up on me!!!

I called back again and the manager immediately picked up, I can only assume he overheard the conversation. He resolved the issue for me and confirmed I DID order a vegetarian pizza, he then organized delivering it to me, and did say he'd send a 'big dip' as an apology which did not actually arrive. So I do appreciate my issue got resolved, but that woman needs to be spoken to, you do NOT just hang up on a customer especially when you're actually...

Very disappointing service in Epsom dominos!!! We ordered with a suggested wait time of 30 minutes which ending being a 2+hour wait time. We called at least 5 times on multiple mobile devices with no answer. We then decided to DRIVE to the shop in order to see if we could collect our pizza as we were now late to our prearranged plans. Upon entering the shop I proceeded to wait up at the counter for around 10 minuets with no service. However I then saw my app finally updated after 1 hour and a half to baking so just decided to go home after being rudely ignored by the staff. I returned home and then proceeded to wait another 30 minutes for my pizza and sides, just for them to arrive….. COLD. Very Very VERY disappointed in domino’s Epsom, it completely ruined our Friday night and I will not be ordering from you again until proven that the service has...