McDonald's — Restaurant in Fermanagh and Omagh District

This has to be my worst experience of what happens when automation takes over common sense. I watched an older couple walk out (they weren't allowed to order at a traditional till), two friends orders take longer than should and my own order crumbled to pieces down to a store being force fed corporate automation (For example food being binned because another item failed or took too long). There has to be a line drawn where customer human interaction and customer obsession/service overrides procedure. This store between location and customer service needs a major look at! It is not one person's fault. It is just a series of problems that leads me to not only never to return to this store but potentially never return to this McDonald at all. Please look at this as constructive feedback as there were elements that were perfect for example store hygiene, uniform and professionalism. This is where a typical area manager says this is a high performing store that is punching above targets but as opposed to in our opinion a store that could do ten times better! I would like to point out this is not a staff problem but a corporate/owners problem. Food was good. Parking is hard and no drive through it's more a chip shop vibe. Maybe the operator needs a second store that is a 24hour drive through in a...

Very disappointed with service here on Saturday 25th June. An absolute farcacle system of not letting customers order at the desk was being enforced. (Which I have never came across at any other branch.) This resulted in a queue out the door!! I'm not going to be ageist and say its the older generation that struggle with the self order screens, but pretty sure it's broad spectrum. What probably could have taken a cashier 30 seconds to do, took us several minutes. We sat down with our table number and food was brought quite promptly considering how busy it was, and was fine- no complaints there. However when we asked a member of staff if we could have some ketchup she said "it's over there" (pointed at the serving station in the corner) and tried her best to scurry off. I called her back because I had already tried to get ketchup there, I told her it was empty and asked if she could please bring us some - to which she shrugged and said, "try the other one" I also asked if we could have some napkins as ii had tried to take some from the dispenser, I must have pulled out 50 napkins and each one was smeared with sauce - told her this and she just disappeared, never seen her again.

It's had been a long long time since I visited McDonald's Enniskillen, and it will be even longer til...

Awful service, disrespectful staff, definitely will not be going here again.

I have been going to McDonald's for years now and never had a problem until tonight. We went to the new building as our kids were hungry and wanted a McDonald's, as we ordered our food I asked could we get another bottle of water on its own and got told they ran out of water and couldn't add it to the order. We then went to pay for the food and asked again about the water, to be then told it would be "too comfusing" to add to the order and "the other staff would get mixed up and confused if I add it to the order" so went on to the bay to collect the food, half the food wasn't there, drinks warm and no straws/napkins etc, when I asked a member staff to change the drinks for fresh ones, he rolled his eyes at us, not speaking the whole time, lifted ones and threw them through the window at us while laughing, I went in to talk to the manager about the appalling service and lack of manners from said member of staff, since half the food wasn't even there, only for the manager not even looking at us while we made our complaint! Total lack of decency or respect from staff and so disappointed. How hard is it to just do the order right and have a...