Ruby Palace — Restaurant in Fermanagh and Omagh District

Tldr: two meals were good, two meals (duck) were disgusting, we still had to pay, there was no management to talk to, restaurant was almost empty. No clear vegan options on the menu, but was able to get roasted veggies with Szechuan sauce that was quite tasty. Two others ordered duck that was very rubbery, bland and tough. As if it had been cooked a few days ago. They tried to eat it but felt a bit sick so went up to staff to share their complaint. The waitresses later came back to the table to tell us the chef said it looked fine and that we had to pay anyway. There was no manager in charge, and the chef did not want to talk with us. They said we had eaten too much of it to not like it and that it looked fine, but to quote my company: 'it was the most disgusting food I have eaten in a restaurant ever'. We eventually got back the money of one of the meals. There was no management to talk to and the waitresses seemed unsure what to do in these circumstances. We felt a bit sorry for them; they should have been taught how to handle these situations properly. It was very empty in the restaurant, not a great atmosphere. The waitresses also started talking about us as we walked away, which was...

Well I’m on my sons account but I was in eating my son asked for a chicken and chips and they came back last minute and said there was no honey chicken and note that I didn’t ask for honey chicken I asked for chicken and chips when we were done she brung the total up and it was £81.80 they charged us the honey chicken we didn’t ask for plus we got no greeting or a thanks we got the worst experience of this (PALACE) also if I brang my dad he wouldn’t of been able to even eat because it’s not...

We ate here on the 3rd January 2024. There was two waitresses, both were very friendly, smart appearance, well mannered and helpful. The food was fabulous, we were very impressed. The presentation and taste was excellent. The restaurant eating area was very nice. The stairs and bathroom is a quite tired looking which is a shame as you see the stairs first. This restaurant is a Jewel in Enniskillen's Crown and we shall...