Aroma Indian Restaurant — Restaurant in Gloucester

Without a doubt, the worst 'indian' food I've ever tasted in my life. We chose Aroma for a family birthday meal because of all the positive reviews but we're absolutely shocked by how unwelcoming, unfriendly and quite rude staff who have little to none customer service skills, or common sense for that matter. We asked for a lacha paratha off of the menu and were told they don't want to make them and there would be no running orders so if we really wanted one we could have just one... take it off the menu if you cannot be bothered! The chicken tikka was like tomato soup with tough as old boots small chunks of meat, disgusting. The saag dishes we ordered we're like tasteless slop. The chicken kormas were vile and spicy and did not have any coconut in. We put a spoon of the korma and tikka masala on a plate to taste and told the server who looked like she'd rather work in a morgue than there, who just stared blankly at us before walking off rolling her eyes. No apology or anything. We finally came to an agreement that rightly so these 2 korma dishes would be taken off of our bill. The amount of waste from what we ordered was actually sickening but the food was inedible! You can get more authentic indian food than this place in a microwavable ready meal from the supermarket The boiled rice and butter naan was probably the best dishes we ordered.. over £200 for the experience too.. We also brought a birthday cake in to be had after the meal which we then asked to take home as we couldn't bare the atmosphere any longer and we're given it back in a ripped box that had been opened and it had been deliberately ruined with some fruit and cream missing so ruined our elderly nans birthday too.. Would not recommend this place to anyone. I'd rather...

Called the restaurant’s number to speak to the manager and was answered by another member of staff. I told him that I wanted to speak to the manager and that it wasn’t to make a complaint or anything, the member of staff was unnecessarily hostile which at first I blamed on the call having bad signal so I assumed he was being loud and blunt in case I couldn’t hear him however when I asked when would be the best time to call to reach the manager the member of staff was getting aggressive telling me he couldn’t tell me when the manager would be available as they don’t know me? Because of his rude behaviour I asked him what his name was as I didn’t want any other member of staff to be blamed as a result of this review but obviously he refused to give me his name but stated it’s because he doesn’t feel comfortable giving his name to a stranger, his tone told me otherwise. Regardless, I was shocked at his behaviour especially if he is front of house staff because my family also own an indian restaurant and we definitely would not allow such awful behaviour especially when I didn’t say anything rude to the man and was only wanting to speak to the manager in regards to if he was interested in recruiting...

Food at aroma not per the expectation, service more disappointing. More sauce than meat in the 2 currys we ordered. Butter chicken which is chefs signature dish and prawn curry both tasted similar, may be because the curry base was same - felt over load of onions. Hyderabad biryani is definitely not aunthenic it's just spicy rice served with daal - not tasty (do not order it if you're a biryani fan you will lose the love). Service was fast but impolite, when the mains were served the lady in bar (who was shouting good byes to guests from behind the bar) decided to give us fresh cutlery but instead of placing it by the plates she ensured to put it in our plates when we had started eating already could have easily put it by the plates, plus no one from the 3 floor staff bothered to ask for feedback which was odd because it is a standard practice pretty much in every restaurant (feedback form at the end is slipped with the bill). Desserts are average, gajar halwa better than kulfi which tasted like frozen mango lassi. Don't think will visit again, over all 1 star for nice mint sauce and...