Costa Coffee — Restaurant in Gloucester

Dear Mr Y F i have just stumble across your review of the costa coffee in Kings Walk Gloucester. Although i wasn't present for the situation that you encountered, i do visit this store on regularly for my moring coffee and find ALL the staff most helpful and warm welcoming. I cant imagine any of these staff would be racist when they accommodate for people of all gender orientations, all abilities, and all nationalities and creeds each time the next customer steps up to the till. However, MR Y T, What i can presume from your review, that you thought you could pop over to Greggs and bring it to costa to eat it with your costa coffee?! I am so sure that these 2 ladies explained to you that it is against company policy for you to bring you own food in to the establishment, as Costa coffee provide a food service. This, Sir, applies to everyone, and thus cannot be racist. They did not single YOU out from anyone, let alone for the colour of your skin. Sir, if you owned a restaurant and i brought in a Maccy D's just so i could have a beer in your establishment, don't you think you...

Filthy shop. Slow service. I have waited 15 minutes for a coffee. Because there is one person taking the orders, & a second person making them. It’s the weekend, so why are there only two staff!? There isn’t enough seating, & no seating is upstairs to compensate. Now finally having sat down, the table has sticky stains & residue all over it. It is so dirty, I won’t touch the table. There is food & crumbs all over the seats & looking down I can see actual masses of food stuck around the edges of the seat. So I put my jacket onto the windowsill next to me because the chairs are filthy & I can see the windowsill is also pretty disgusting. Food, crumbs, stains. Why is an eating & drinking establishment so dirty & filthy?! I wish people & businesses would take pride in themselves. I’m not a clean freak but I do expect a cafe (etc.) to at least look like it’s been cleaned recently. Costa, is a dirty...

Usually have perfect service with the two men on morning shift during the week, although the bathroom is unpleasant. Came in today, mid-day, albeit I was a little flustered due to the long wait and loosing my train of through due to the long wait: we asked for a medium iced drink and cakes to eat in, charged for a medium received our order in to-go containers (Cheescake in an envelope ?) and the drink tasted like dishwater and wasn’t right. I was belittled upon asking the women if my order was correct since it tasted less chocolatey and of the other syrup whist being runny with chunks of ice; I understand mid-day rush but to be looked at like I’m in the wrong after paying £7+ on a drink and cake is ridiculous. Ruined my experience with Costa. I hope no one else has to experience that service ( women with blond grown out greasy hair...