RT Dosa Indian Restaurant — Restaurant in Gravesham

Ate the food today, had a the WORST experience ever had at a restaurant. The staff were rude, the manager had no customer curtesy, waited 20 min to place the order, and then again 20 min waiting for the food, they served with half the order, we missing the drinks and they didn't even bother to put jug of water on our table, we had children and my old mum with us eating at that time, I understand its Saturday and a busy time, but they should have to put some more staff on the roaster, just one lady is taking and serving the order at the same time, never wanna go back to that place for food, highly dissatisfied, if there would be an option for negative stars i will definitely choose it, when i asked them to provided us a feedback form, they said we don't do that, and the proprietor came after us outside the restaurant to threaten us.... worst south indian restaurant i have ever visited, with terrible staff...

My wife and I have been coming here for some time, as the food has always been very nice. However, the service is unacceptably slow, and it is highly unlikely we will be coming again.

Having ordered idli and dosa - starters which should realistically not take more than 5 minutes each to prepare - we were left waiting nearly an hour, and one of us was served some 15 minutes before the other. Having raised this as a potential issue, we were told by one of the very hard-working servers that the delay was due to a lack of staff. We were just one of a large number of tables who were waiting a long time without anything arriving.

Ultimately, in a restaurant, staffing issues should not be made the problem of the customer. If there aren't sufficient staff to provide a good service, no matter the quality of the food, you probably should...

I have been going to rt dosa for years. I have just visited it today with my wife, like usual the food was great but I'm afraid during these worrying times of covid 19. RT Dose seem to not care about hygiene, the young lady who served us wore a mask on the chin, we were there for over an hour and while she stood right next to me and served me the mask was on her chin for over an hour. menus are handed to you and them returned without a clean or wipe down. tables are not sprayed down and cleaned nor staff wash hands,I nether paid attention before but during these worrying times I was quite concerned at such poor hygiene, because if this I just did not enjoy my dosa and did not feel very safe. RT Dosa...