Went today with our dogs, sat outside at a table and I went inside to order. Very busy with people waiting and two staff behind counter. Ordered two hot drinks a shortbread biscuit which was very nice, a piece of slab cake which was dry and stale. I collected the drinks and had to ask for the latte to have more hot milk added as was only half full with too much foam on top, the girl topped it up with Luke warm milk making my coffee Luke warm! The girl making the drinks was so miserable and working at a snails pace and totally indifferent to the fact that there were a lot of people waiting for their drinks, I had to ask three times for the stale cake to be replaced as I stood there being completely ignored. The attitude of the staff towards me was very poor, and I was made to feel like I was the issue by raising the aforementioned issues, no smile or apologies offered and a distinct difference between how I was treat and how the boating students were treat... with smiling faces and lots of chit chat compared to the unfriendly cold treatment I felt that I received. I would not return here again unless the staff there today were given some customer service training and maybe reminded that if they don't want to work there and are miserable towards certain customers then that is unacceptable and damaging to the...
Read moreA little off the beaten track if you're out for a walk but its also easily accessible by car and has its own ANPR car park. I visited here on a Saturday, late morning in September. A small amount of tables inside are complimented by an eclectic range of picnic tables, cable reel tables and chairs outside, yet undercover. Its self service but efficient and polite staff. Hot and cold food are available - see attached menu - and dogs on short lead are welcome and catered for too. Worth a pitstop if you're out with the pooch or a walk. If you're not driving, they have a bar serving all the usual drinks and have beers...
Read moreExcellent cheese and onion toastie. Spolt me from ordering this in other establishments. Best I have ever had. Reasonable prices £4 for toastie. Staff friendly and efficient. Signage could do with being on other side of building as well as its not easy to realise the cafe is there if you are walking from city its self along river bank....
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